Confidential

SUPERVISORY RESPONSIBILITIES

£  This job supervises residential installers, service technicians and commercial installers.

£  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct workflow and assign action items to representatives

MINIMUM QUALIFICATIONS

£  High School Diploma or General Education Degree (GED) and one to three years experience in the alarm industry and two to three years supervisory or managerial experience.

£  Associates degree from a college or university preferred and one year related experience and/or training; or equivalent combination of education and experience.

£  High degree of knowledge of standards/practices and panels commonly used in the alarm industry.

£  PC management experience.

CERTIFICATES, LICENSES, REGISTRATIONS

£  Appropriate local/state licensing as required.

£  NICET Level II or equivalent certification preferred

£  Valid Driver’s License required

Knowledge

£  Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.

£  Knowledge of Company policies, procedures, guidelines, and practices.

Skills

£  Self-motivated and a professional attitude.

£  Excellent communication and listening skills.

£  Excellent teambuilding, customer service, and interpersonal skills.

£  Must possess good decision making skills, be very organized and detail oriented.

Abilities

£  Ability to use discretion and problem analysis.

£  Ability to work effectively with others.

£  Ability to work as part of a dynamic team and be flexible.

£  Ability and willingness to make key contributions to the growth of the business.

£  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

£  Ability to effectively present information to top management, public groups, and/or boards of directors.