Business Process Outsourcing Analytics Manager

Our client’s business process management services help organizations achieve goals by blending their expertise into a portfolio of outsourcing methods and tools that is further enabled by a flexible delivery location model and cloud-based technologies. Our client combines analysis, skilled transitions and proficient management of document and data-driven processes to achieve objectives such as reduced cost, consistent quality output, and improved accuracy. Our client has invested in process benchmarking technology and proprietary Six Sigma® methods to steadily elevate performance and sustain value creation over the long term.

The ideal candidate will have five or more years experience with proven business process and workflow mapping for a national or international company in a Business Process Imaging environment.

*Must have implemented and run an offshore BPI enterprise-wide solution that included an analysis of the paper-to-digital current state, recommendation and installation of the technology (software, hardware) to not only capture and store the data but to improve upon the business process and workflow.

TECHNICAL KNOWLEDGE:
• Kofax, Captiva, ABBYY MindReader and SharePoint
• 5 years of experience needed due to the evolution of systems for an understanding of legacy systems
• Knowledge of ECM systems
• Experience in designing, developing and implementing document capture, storage and retrieval, and workflow based document imaging applications
• Experience in training staff to operate software products, to deploy imaging or records programs, and to implement solutions effectively.
• Advanced knowledge of all MS Office applications