Phone Operator
Mary's Center is a federally qualified health center that serves over 24,000 men, women and children in the DC metropolitan area. We provide comprehensive health, dental, social, and education services to underserved, underinsured, and uninsured individuals and families. Our mission is to build better futures through the delivery of these services. We embrace culturally diverse communities and provide them with the highest quality of care, regardless of ability to pay. With 24 years of experience, Mary's Center has a pleasant working environment, great work hours and excellent benefits!
The incumbent in this position is responsible for answering responding in a timely manner to all incoming calls to Mary’s Center, scheduling appointments, while maintaining records as assigned. The position is designed to ensure standardization of the process for scheduling of patients appointments.
Qualifications: Minimum of 2 to 5 years experience in health care services, including: medical office receptions, or front office receptions. Experience with scheduling medical appointments, some experience of medical terminology, bilingual Spanish/English required, excellent customer service skills, both on the phone and in person. Strong oral communications and listening skills. Must have good knowledge of computers including skill in the areas of medical practice software system, with knowledge of both windows and non-windows based applications. Must be able to work under the pressure of a fast-paced work environment responding to a heavy volume of phone calls and computer usage. May be assigned to complete special projects form time-to-time
All your information will be kept confidential according to EEO guidelines.
