Account Manager
- Full-time
Company Description
THE COMPANY
NewsCred is the leading content marketing platform. Pairing cutting-edge
software with world-class content, we transform brands into storytellers.
NewsCred's Content Marketing Cloud© provides the easiest end-to-end
solution for content planning, creation, publishing and analytics. In one
place, brands gain unprecedented access to the world's largest content
marketplace, including licensed content from over 4,000 publishers and
original content from our award-winning journalist network.
Through NewsCred, global brands like Pepsi, P&G, Dell, General Electric
and AIG have seen explosive growth in social sharing, engagement and
lead generation.
Founded in 2008 by Shafqat Islam, Iraj Islam and Asif Rahman, NewsCred
has offices in New York, Dhaka, London and is backed by FirstMark
Capital, Mayfield Fund, IA Ventures, Greycroft Partners and others.
Job Description
OVERVIEW
We are looking for an exceptional Account Manager to be empowered to engage customers as a content marketing expert, a key contributor to our extraordinary growth and an ambassador of product usage and value. You’ll have the freedom to be a real business owner and be the voice of the customer in a team setting.
RESPONSIBILITIES:
- Manage client relationships and own all stages of the client lifecycle
- Primary contact and advocate for approximately 5-10 mid-size and enterprise customers
- Responsible for keeping current clients happy and delivering exceptional client service on a day-to-day basis
- Effectively manage multiple projects in tandem, while maintaining deadlines
- Manage the overall client relationship by setting and delivering upon client expectations
- Work with sales team to identify potential client issues and transition account ownership to Client Services for new customers implementations
- Collaborate with product team, sales and engineering to continuously improve NewsCred processes, product, and customer experience
Qualifications
REQUIREMENTS:
- Sales or Account Management experience required, preferably in a start up or fast growth environment working with medium to large companies
- An energetic, positive, infectious attitude with a deep love for customers
- A track record of consistently meeting and exceeding revenue goals
- Quick learner capable of handling concurrent tasks in a fast paced environment
- A self-starter with excellent communication and strong problem-solving skills
- Personable and comfortable in business and social situations
- Technical ability and experience with API technology a plus
- Bachelor’s degree
Additional Information
- Awesome Culture - passionate, driven and fun team
- Competitive salary
- Two annual festival bonuses
- Flexible vacation policy
- Transport facilities