Bilingual Inside Sales & Support Representative

  • Toronto, Canada
  • Contract

Company Description

Describe your company here. The boilerplate to company is like the soul to human. It is the idea that brings the people together; company. How many ways is there to talk about it? What I am saying is that if you have a boilerplate already written, copy and paste it here. If you don’t have a boilerplate, take a moment to summarize your company. The boilerplate is One paragraph of what brings people together. To describe what is my company, consider your facts (what has my company accomplished?) relative to positioning of market, potential market, employee and potential employee.

Job Description

Position: Bilingual Inside Sales & Support Representative 
Location: Toronto

Position Description: 
The Inside Sales & Service Representative will report to the Director of Operations, as a member of a small team responsible for responding to inbound sales and customer service inquiries, supporting corporate accounts, and performing basic office functions as needed. 

Major Duties and Responsibilities: 
Drive consumer and small business sales activities for all inbound satellite sales prospects and existing clientele. 
Qualify and understand the customer’s requirements, and provide quotes and estimates 
Input and process customer orders in a timely and accurate manner 
Build contacts and relationships to provide repeat business and excellent customer service 
Use to track and manage sales opportunities 
Meet or exceed assigned sales goals 
Stay educated on all new products & services and changes in technology 
Establish and maintain high levels of customer satisfaction. 
Promptly respond to customer telephone and e-mail inquiries Provide first-level support services including product support, billing inquiries, billing adjustments, and other customer and account management tasks. 
Communicate and work across teams to provide speedy solutions for customers 
Foster a positive and professional work environment by demonstrating professionalism and consideration of co-workers, and exercising initiative to offer assistance when appropriate. 
Maintain systems fluency on internal ordering and billing systems 
Other duties/tasks as required 

Skills & Knowledge: 
Excellent oral and written communication skills 
Highly motivated, competitive and committed 
Customer-centric focus on providing responsive and reliable service 
Excellent time management, prioritization and organizational skills 
Energetic and enthusiastic team attitude 
Ability to work with minimal supervision 
Strong working knowledge of Microsoft Office 2010 or higher 
Bilingual English/French speaking required 

Educational/Experience Requirements: 
Highly successful Inside Sales and/or Service experience, preferably in a related field 
Must be available to work flexible hours on occasion (evenings and weekends), should business needs necessitate 
Post-secondary diploma or equivalent experience

Additional Information

Here, write anything about the job that is not included in company, job description, and qualifications, such as travel requirements. And ensure your potential co-worker, "All your information will be kept confidential according to EEO guidelines".