Alarm Call Center Manager

  • Toronto, Canada
  • Contract

Company Description

Describe your company here. The boilerplate to company is like the soul to human. It is the idea that brings the people together; company. How many ways is there to talk about it? What I am saying is that if you have a boilerplate already written, copy and paste it here. If you don’t have a boilerplate, take a moment to summarize your company. The boilerplate is One paragraph of what brings people together. To describe what is my company, consider your facts (what has my company accomplished?) relative to positioning of market, potential market, employee and potential employee.

Job Description

Position: Alarm Call Center Manager
Location: Toronto

Must have experience as a Alarm Call Center Mgr to qualify for this role.
Prior security systems experience in remote monitoring is a MUST.

Minimum 2 years experience in a management or supervisory role within a call center environment.
Strong leadership, organizational, project management and problem-solving skills.
Experience in creating training materials and conducting training sessions.
This position requires you have exceptional customer service skills and a passion for learning.
Understanding of Electronic Security Monitoring call center environments and services provided
A minimum of 5 years previous Alarm industry experience
Prior security systems experience in remote monitoring is a MUST.
Previous security monitoring equipment/systems audit experience a plus

Knowledge of state of the art security technology, to include alarm and access control systems, CCTV systems, communications technologies, software programs, home alarm systems and photo imaging systems.
Strong personal computing skills, to include all office related products and familiarity with Internet, databases and networks.
Good organizational skills, with an emphasis on multi tasking and rapidly assessing and shifting priorities.
Excellent interpersonal skills and ability to maintain professional demeanor under stressful situations.

Additional Information

Here, write anything about the job that is not included in company, job description, and qualifications, such as travel requirements. And ensure your potential co-worker, "All your information will be kept confidential according to EEO guidelines".