Position: Call Centre Representative (Financial Industry)

Location: Chandler, AZ

Position: Call Centre Representative (Financial Industry)

Location: Chandler, AZ

Strive to deliver first call issue resolution by clarifying the Member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem.

Take ownership and accountability for resolving Member service inquiries and/or issues from beginning to end.

Minimum Qualifications and Skills

Strong customer service and interpersonal skills

Excellent verbal and written communication skills

Previous banking or financial services experience considered an asset

Ability to recognize opportunities for sales growth and process improvements

Good judgment and decision-making capabilities

Post-secondary education in a related field or a keen interest in the financial industry

An effective time manager who can perform in a fast-paced, deadline oriented environment

Related industry or call-centre experience is an asset

Knowledge of Microsoft Office Suite Products

Ability to organize, prioritize, adapt to change and work in a fast paced environment

Self-motivated and energetic

Team player

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