AAB IT, Inc. is an IT consulting and staffing firm based in Indianapolis, Indiana.  While our focus is the Indianapolis market, AAB IT also supports clients across the Midwest as well as Nationally.  IT service offerings include consulting/contract, contract-to-hire and direct staffing services.

The Healthcare Service Delivery Manager who will be part of our Client's global development & support teams, developing and recommending service and process improvements, improving/implementing change management processes, building/maintaining internal and external client relationships and services, and managing service delivery teams and individual objectives, performance and development.

Our Client is healthcare information services company focused on lowering the cost of care by eliminating waste. One of our nation’s most pressing challenges is the rising cost and affordability of healthcare.Our Client's efforts are dedicated to addressing this challenge by providing solutions throughout the United States—and around the world—that ensure each healthcare interaction is paid accurately, and at the lowest possible cost. They have a proven system to reduce your healthcare cost. Their approach is based on proprietary data analytics coupled with deep domain expertise. They are developing the next generation of integrated technology solutions that brings data analytics, workflow, document management and process management into a seamless platform to meet the challenges of a rapidly changing business environment.

Location: Louisville, KY (local candidates preferred)
Position: Fulltime/Direct
Required:
10+ yrs of IT SDLC, 5+ yrs of healthcare, 5+ yrs as a dedicated BA/QA, 5+ yrs in IT Management role leading service delivery teams, excellent client interface skills, excellent requirements gathering/definition/testing/release/implementation skills, strong proficiency with MS Office / MS Project / Visio

Work Authorization:  Corp to Corp and 3rd party candidates will not be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Developing and recommending service and process improvements
• Any change management processes
• Any incidents relating to release management
• Building and maintaining internal and external relationships and services
• Ensure that all systems and processes in place ensure effective service delivery
• Reporting on process improvements, team performance and agreed service levels
• Building a personal relationship with key client staff
• Good communication around issues and opportunities – get things done, make things happen
• Ensuring operations teams are aware of changes and are prepared
• Service reporting and sponsoring service delivery meetings
• Communicating across organizational boundaries – from engineers through to senior managers
• Looking out for our Client’s and their end-clients' long-term interests
• Following up if service delivery is not meeting expectations
• Working with the client and operations teams to identify and manage service improvement activities Monitors and reports on service delivery metrics and overall performance.
• Coordinates planned changes with customer service, change management and operations.
• Maintains relationships with technical teams, IT, and business partners. Communicates on major service outages/escalations.
• Manages service delivery teams and individual objectives, performance and development.

JOB REQUIREMENTS:

• Qualifications must include attention to detail, thoroughness, worked in an IT capacity during their career
• Execute and lead requirements gathering sessions with business unit and development teams.
• Address questions, attend meetings and perform as the subject matter expert on assigned projects and business unit line of business
• Effectively communicate & manage project status and priorities for multiple lines of businesses.
• Handle multiple project requirements and supporting documentation at one time.
• Management experience in an IT capacity
• Thoroughly versed on all SDLC and change control requirements.
• Participate in development meetings, address status of the project to sponsors, executive management and support development team
• Address reported issues during a support or testing environment by trouble shooting issue and providing solution for resolution.
• Review projects to enabling efficiencies and quality data inputs/outputs
• Responsible for vendor management as needed for assigned projects
• Ability to work on their own, problem solver, critical thinking skills and excellent customer facing and client relationship skills.
• Strong communication skills, verbal and written.
• Highly motivated self-starter, team player, able to work proactively and under pressure
• Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do.
• Candidate must be able to use the following tools proficiently: MS Office, Visio, Project

Required:   5+ yrs of healthcare, 10+ yrs of IT SDLC, 5+ yrs as a dedicated BA/QA, 5+ yrs in IT Management role leading service delivery teams, excellent client interface skills, excellent requirements
gathering/definition/testing/release/implementation skills, strong proficiency with MS Office / MS Project / Visio

All your information will be kept confidential according to EEO guidelines.