AAFCPAs is an attractive alternative to the Big 4 and National CPA firms. We provide best-value assurance, tax, business consulting, and information technology advisory solutions to nonprofit organizations, commercial companies, wealthy individuals, and estates. Since 1973, AAF’s sincere approach to business and service excellence has attracted discerning clients along with the best and brightest CPA and consulting professionals. AAF donates 10% of its net profits annually to nonprofit organizations.

AAFCPAs is an independent member of the BDO Alliance USA. This provides us with seamless national and global reach for our clients, as well as access to the resources of the fifth largest CPA firm in the world. Our pay-as-you-use model is considered advantageous by our diverse clients who appreciate exceptional value.

This position is responsible for handling incidents associated with end user client issues. Maintaining a professional demeanor, ensuring client satisfaction, and timely resolution or escalation are essential skills for this position.

Responsibilities:

• Provide excellent customer support services to end users.

• Provide phone and e-mail support in compliance with established policies and procedures.

• Image and configure Laptops/Desktops.

• Diagnose internal service requests.

• Provide end-user troubleshooting and support.

• Apply diagnostic techniques to identify problems and investigate root causes for the escalation of issues.

• Properly track and record service related work and time.

• Manage the customer online help desk and respond accordingly.

• Take part in team training and educational initiatives.

• Work well with other technical staff members, sharing information and collaborating on all applicable projects and/or escalated issues and resolution.

• Collects and analyzes system statistics and provide recommendations as needed.

• Apple Device support all models.

• Associates Degree in Information Technology/Computer Network Systems

• Minimum of three (3) years of current, relevant related work experience

• Ability to work in fast paced work environment

• Ability to work independently as well as in a team environment

• Strong verbal and written communication skills

• Strong analytical and problem solving skills

• A-plus certification preferred

• Experience working in a CPA firm is a plus

This role reports to the IT Director who leads AAFCPAs’ IT Operations Team.

Competitive salary.  We offer a comprehensive benefit package which includes subsidized medical and dental, 401(k) savings plan, life insurance, and short-term and long-term disability, plus more.

All your information will be kept confidential according to EEO guidelines.