Implementation Analyst

  • Full-time

Company Description

We are a profitable and fast growing cloud software company that develops and markets agile business automation software. We have a strong and deeply referenceable customer base ranging from Fortune 100 companies to start-ups. Our suite of products include Contract Management, Customer Support, Workflow, ITIL and Asset Management.

We offer a competitive salary based on experience, stock options, profit sharing, 401K plan, health/dental insurance and a collegial work environment.

Our offices are in a gorgeous location right on the bay and unlike desperate young start-ups, we do not expect staff to work crazy hours - we believe that in the long term, it is optimum for everyone if employees maintain a healthy work/life balance.

Job Description

You will join the team responsible for designing and implementing software configurations to meet the needs of customers ranging in size from the US Air Force to start-ups. Each client needs something different so this requires a deep understanding of the system's capabilities and the ability to see issues from the customer's perspective. 

The breakthrough we made is that the software can be configured to meet all these different needs without writing a line of code. Everything is done through a wizard-based customization interface using a standard browser. 

That does not mean that this is an easy job. You will need a strong analytical and logical mind, a familiarity with computers, good judgement, people skills, and excellent attention to detail in this position. We hire based on raw intelligence and aptitude and you don't need software development experience, in fact if you want to write code, this is not the right job for you. 

Qualifications

  • Strong analytical skills, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and multifaceted program.
  • 4 year college degree and at least two years of full time work experience, but not necessarily as an analyst.
  • Excellent written and verbal communication skills.
  • Good judgment and the capacity to independently evaluate situations and identify the optimum course of action.
  • Ability to interact politely with the occasional difficult customer.
  • Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
  • Experience with database concepts and web based technologies are a plus, but SQL/programming expertise is not required. Top performers in this position have degrees in Math, Economics, and one has a PhD in Musicology.
Required Software Expertise: MS Office, HTML

Additional Information

All your information will be kept confidential according to EEO guidelines.