We are a profitable and fast growing cloud software company that develops and markets agile business automation software. We have a strong and deeply referenceable customer base ranging from Fortune 100 companies to start-ups. Our suite of products include Contract Management, Customer Support, Workflow, ITIL and Asset Management.

We offer a competitive salary based on experience, stock options, profit sharing, 401K plan, health/dental insurance and a collegial work environment.

Our offices are in a gorgeous location right on the bay and unlike desperate young start-ups, we do not expect staff to work crazy hours - we believe that in the long term, it is optimum for everyone if employees maintain a healthy work/life balance.

We are seeking an Implementation Team Manager to lead our medium sized team of highly capable implementation specialists. The Implementation Team Manager focuses on making the implementation team more effective, ensuring that workloads are balanced, and increasing compliance with team procedures. The Implementation Team Manager offers mentoring for new employees, training in procedural practices, and is responsible for exploring tools and ideas for improving our internal processes and maintaining our positive and collaborative team morale.

The ideal candidate excels at juggling multiple stakeholders and projects with competing priorities. The ideal candidate has excellent management and interpersonal communication skills, and the ability to recognize what motivates each employee and enables them to work most productively and happily.

• Lead and manage a collaborative team of implementation specialists.  
• Enhance efficiency and balance the workload of the implementation team.
• Develop project plans and ensure that implementations are completed on time, within budget and meet customer expectations.
• Manage smaller implementation projects to stay in touch with customer needs and implementer skill sets.
• Track project issues and mitigate risk to ensure successful delivery of projects.
• Provide exceptional customer service, engage directly with customers, handle requests and customer escalation.
• Manage internal projects and report on multiple project statuses on a regular basis.
• Complete other duties as required.

• At least 2 years of experience managing medium sized teams.
• Ability to prioritize effectively and handle shifting priorities smoothly and professionally.
• Highly detail oriented with exceptional time management and organizational skills.
• Superb interpersonal and communication skills, discretion, and excellent judgment.
• Experience with customer support.
• 4 year college degree.

4 Year College Degree Required

Minimum Years of Experience: 2 

*Salary Range: Depends on experience

Desired Start Date: Oct 03 2016