Agiloft’s mission is to provide agile business process automation software solutions that help our clients adapt rapidly and scale efficiently; and to accomplish this through teamwork and partnership. Our suite of products includes Contract Management, ServiceDesk/ITIL, License Management, and general Workflow Management.

We believe so strongly in our committed and talented implementation team’s ability to deliver a world class customer experience that we offer our customers a 100% satisfaction guarantee on services as well as licenses. No questions asked.

You will join the team responsible for designing and implementing software configurations to meet the needs of customers ranging in size from the US Air Force to start-ups. Each client needs something different so this requires a deep understanding of the system's capabilities and the ability to see issues from the customer's perspective. 

The breakthrough we made is that the software can be configured to meet all these different needs without writing a line of code. Everything is done through a wizard-based customization interface using a standard browser. 

That does not mean that this is an easy job. You will need a strong analytical and logical mind, a familiarity with computers, good judgement, people skills, and excellent attention to detail in this position. We hire based on raw intelligence and aptitude and you don't need software development experience, in fact if you want to write code, this is not the right job for you. 

• Strong analytical skills, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and multifaceted program
• 4 year college degree and at least two years of full time work experience, but not necessarily as an analyst.
• Excellent written and verbal communication skills.
• Good judgment and the capacity to independently evaluate situations and identify the optimum course of action.
• Ability to interact politely with the occasional difficult customer.
• Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
• Experience with database concepts and web based technologies are a plus, but SQL/programming expertise is not required. Top performers in this position have degrees in Math, Economics, and one has a PhD in Musicology.
• 4 Year College Degree Required: Yes
• Required Software Expertise: MS Office, HTML
• Minimum Years of Experience: 2
  

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