Account Coordinator / Manager

  • Toronto, Canada
  • Full-time

Company Description

The Opportunity: A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Manager to join its raisin® team.


raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online donation and fundraising event management system that empowers charities and fundraisers to reach and exceed their fundraising goals. To learn more about raisin visit:


Job Description

The Role:  

  • Support - Provide ongoing account and product support  for multiple charitable clients
  • Training - Train clients on all aspects of the raisin product (web-based and in-person)
  • Tracking - Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
  • Marketing & Social Media – Provide general marketing support (e.g., gathering, preparing and contributing to raisin’s marketing efforts, etc.)
  • Business Development – Provide ongoing business development support as directed
  • Product Development - Assist in identifying features for future product development
  • Other duties as assigned



  • 2+ years professional account support
  • Post-secondary degree or diploma (preferably marketing, communications, business, fundraising or technology)
  • Excellent written and verbal communication skills
  • Avid user of digital technologies, mobile, social media and web-based software
  • Able to communicate technical concepts to a non-technical audience
  • An understanding of and passion for charities and fundraising
  • Key values of honesty, integrity, professionalism and passion for customer service and technology


Relevant Assets/Experience:

  • Not-for-profit & fundraising
  • CRM systems
  • Software development and web development
  • Project management
  • Sales including prospecting and cold-calling
  • Bilingual (English/French) is an asset 

Additional Information

Interested candidates should send resume to and put "raisin Account Coordinator/Manager" in the subject line. 

ABOUT AKA New Media and AKA raisin

To learn more, please visit:


Only those short-listed will be contacted.