Customer Technical Care Agent

  • Palachovo nám. 726/2, 625 00 Brno-Starý Lískovec, Czechia
  • Full-time

Company Description

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Job Description

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Qualifications

• Advanced spoken English: B2-C1 level - fluent communication skills
• A logical mind-set and a passion for problem solving
• Ability to work in almost 24/5 environment (distribution based on the business need)
• Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
• Ability to interact with customers on the phone during problem determination process
• Flexibility, good organization and attention to detail
• Ability to work in multi-cultural global environment
 

Additional Information

Compensation:
• Test results and experience are reflected in proposed base salary 
• Uplifts for night shifts added on top of the base monthly salary
• Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...