Job Description 

This job is located at our APAC Home Office in Shanghai, China.  

What Will You Be Doing? 

The Associate Manager will work with Online team to grow our Tmall/JD.com and future other EC business in APAC.  The primary focus will be managing Tmall flagship store/JD.com flagship store promo & operations to ensure results are delivered.  He/she will work closely with external teams such as TP, media & databank agency, and internal teams on Products, Planning/Promo, Brand Marketing, CRM, and Data Analytics.

What does this job include?

Tmall/JD.com operations

• Work with TP and other 3rd party agency to continuely improve Tmall store/JD.com store operation effiency and drive sales/AUR/Margin growth of Tmall/JD.com
• Work with cross-fucntional team and responsible for visual assets managements for Tmall flagship store and JD.com flagship store
• Daily monitor Tmall/JD.com sales data, marketing data, etc and timely adjust a feasible improvement plan
• Be responsible for Tmall flagship store/JD.com flagship store full-year promo planning, execution, reporting and analysis
• Work with TP to improve customer service quality and handle AIC cases by working with internal cross-funtional team

Tmall/JD.com marketing

• Collaborate with marketing team and marketing agency to support the paid media and content marketing planning and performance delivery
• Collaborate with Brand Marketing team on carrying out brand campaigns on Tmall

Others ​​​​​​​

• Tmall/JD.com industry/key competition intelligence
• Handle administrative finance/payment tasks
• Support IT development or AI exploration to improve our online business performance
• Support other channels or new channels’ operation if needed.

What Do You Need To Bring? 

• At least 3 years experience in eCom business, Tmall experience is a MUST.
• Highly detailed oriented; Self-motivated and driven. Ability to work well independently and within a group setting
• Strategic thinking and strong analytical capability
• Integrity and alignment with company values
• Always with a cando and detail-oriented attitude.

    

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER