Order Fulfillment Manager

  • Hanover, MD
  • Full-time

Company Description

Job Description

Who We Are:
 
We are Nexius, and we’re using the power of curiosity, excitement and intelligence to shape the future of communications. Every day, our talented team members are working with communications providers in 25 countries, designing and building their networks to accommodate new customers and new services, and providing strategic services and business intelligence to help them make smart decisions that keep their businesses competitive and growing.
 
Network operators partner with our Network Deployment group for its continuous, ahead-of-the-curve innovation, and progressive approach to building networks that advance schedules, reduce costs, and increase quality of service.  Our delivery teams leverage state-of-the-art software and automation tools, such as AccuV, providing unequaled consistency, accuracy, and visibility. 
 
Who We’re Looking For:
An Order Fulfillment Manager to join our growing team in Hanover, MD. 
 
What You’ll Do:
  • Forecasting, inventory management, usage tracking, and supporting daily field operations.
  • Ensure all internal and external logistics processes, product, material and information flows are in place which are required to meet customer service level agreements (SLA) and internal budget requirements.
  • Work with Logistics partners and 3rd party contractors
  • Support internal staff and departments to ensure the appropriate business processes are in place to effectively procure, manage and control services spares to support the business.
  • Act as a liaison between, 3rd party contractors, vendors, depots, warehouse facilities, and on-site storage locations on a daily basis.
  • Coordinate services, including inventory verification, order processing and fulfillment.
  • Monitor the return material authorization (RMA) with vendors per requirements of vendor agreements.
  • Demonstrated ability to conduct data collection and assess, measure, and report findings.
  • Ensure timely vendor repair/replenishment of spares equipment.
  • Assist in all aspects of order management to include order processing, procurement, logistics coordination/tracking, validation of bill of material (BOM) and proof of delivery for initial network spares equipment and field replacements.
  • Assure that all documents are accurate according to industry standards, procedures and regulations.
  • Establish policies, processes and controls the efficient flow of information in order to meet customer requirements.
  • Evaluate processes for maintaining inventory accuracy and recommend process improvements.
  • Conduct trends analysis, provide guidance and input for improvement to the RMA process as well as the system and tools used to track, maintain, and control serialized equipment / financially significant assets.
  • Build relationships with strategic customers through logistics initiatives
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability
  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies
  • Occasional air travel may be required

Qualifications

Who We Are:
 
We are Nexius, and we’re using the power of curiosity, excitement and intelligence to shape the future of communications. Every day, our talented team members are working with communications providers in 25 countries, designing and building their networks to accommodate new customers and new services, and providing strategic services and business intelligence to help them make smart decisions that keep their businesses competitive and growing.
 
Network operators partner with our Network Deployment group for its continuous, ahead-of-the-curve innovation, and progressive approach to building networks that advance schedules, reduce costs, and increase quality of service.  Our delivery teams leverage state-of-the-art software and automation tools, such as AccuV, providing unequaled consistency, accuracy, and visibility. 
 
Who We’re Looking For:
An Order Fulfillment Manager to join our growing team in Hanover, MD. 
 
What You’ll Do:
  • Forecasting, inventory management, usage tracking, and supporting daily field operations.
  • Ensure all internal and external logistics processes, product, material and information flows are in place which are required to meet customer service level agreements (SLA) and internal budget requirements.
  • Work with Logistics partners and 3rd party contractors
  • Support internal staff and departments to ensure the appropriate business processes are in place to effectively procure, manage and control services spares to support the business.
  • Act as a liaison between, 3rd party contractors, vendors, depots, warehouse facilities, and on-site storage locations on a daily basis.
  • Coordinate services, including inventory verification, order processing and fulfillment.
  • Monitor the return material authorization (RMA) with vendors per requirements of vendor agreements.
  • Demonstrated ability to conduct data collection and assess, measure, and report findings.
  • Ensure timely vendor repair/replenishment of spares equipment.
  • Assist in all aspects of order management to include order processing, procurement, logistics coordination/tracking, validation of bill of material (BOM) and proof of delivery for initial network spares equipment and field replacements.
  • Assure that all documents are accurate according to industry standards, procedures and regulations.
  • Establish policies, processes and controls the efficient flow of information in order to meet customer requirements.
  • Evaluate processes for maintaining inventory accuracy and recommend process improvements.
  • Conduct trends analysis, provide guidance and input for improvement to the RMA process as well as the system and tools used to track, maintain, and control serialized equipment / financially significant assets.
  • Build relationships with strategic customers through logistics initiatives
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability
  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies
  • Occasional air travel may be required
     
The Qualities You Possess:
  • Highly organized and able to direct teams and prioritize effectively
  • A work ethic to drive projects and tasks to finish on time, overcoming any obstacles along the way
  • Demonstrated ability to interface with customers and management at various levels.
  • Creative problem-solving skills and ability to evaluate multiple solutions to make sound decisions.
  • A desire to take the initiative, seizing opportunities when you see them
The Skills and Background You’ll Bring:
 
  • BA or BS Degree or equivalent.
  • 5 or more years of experience in the wireless telecommunications industry, 7-10 years of experience in Logistics and/or Materials Management. Experience / knowledge in using warehouse management systems.
  • Analytical skills with ability to interpret data, make recommendations, and influence decision makers.
  • Detail oriented, strong computer skills and the ability to maintain focus with changing priorities.
  • Working knowledge of inventory systems management, lead time management, and bar coding systems is essential.
  • Strong written and verbal communication skills.
  • Proficient with Microsoft Office Applications, Outlook, Excel, Word, SharePoint, Visio and Access.
  • OSHA training certification preferred.
  • Must possess a valid driver’s license and be insurable under the company insurance policy.
 
Please Note: This job description is not intended to be a complete list of all responsibilities, duties or skills and due to the changing nature of the job is subject to review and change at any time, with or without notice. This position is exempt based on the FLSA laws. Nexius uses E-verify and third party background check services during the hiring process.

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Additional Information