Our mission is to simplify success in health care. We build lasting partnerships with our clients by helping them maximize their business performance through a focus on innovation, service excellence, creativity, team work and value-added results. We are a dynamic healthcare company with expert resources to assist Hospitals, Physicians, and other Healthcare organizations with operational, planning and transactional support needs. Our companies provide the healthcare industry with a multitude of resources and far reaching expertise to improve the business performance of providing healthcare. Job Summary:
Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
Required: High school diploma or G.E.D and a minimum of 6 months of related work experience
Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment
We provide a range of strategic, financial and operational services for hospitals, health systems, physician groups and other healthcare organizations to improve clinical and business performance. We are a recognized leader in business valuation, physician compensation, performance improvement and compliance support. The firm also provides physician practice management, medical billing / coding audits, and technology / integration support services. By building relationships and championing innovation, We have created dynamic services, packed by a powerful team to solve the most complex challenges.