Headquartered in San Diego, California, Agile IT has been serving cloud related services to progressive companies nationwide since 2006. The company is vastly growing (again) to add new team members that can relate to our core values and help us continue with our responsible growth.

Agile IT was recognized as:

• Microsoft’s 2012, 2013, and 2014 West Region Cloud Partner of the Year
• Top 100 Cloud Computing Solutions Providers in the world.
• 2014 San Diego Business Journal's 15th Fastest Growing Company

OUR MISSION STATEMENT

At Agile IT, we focus on three key areas: Identity, Data, and Modern Processes.

We enable our customers to focus on their business by transitioning our customers’ data and identity securely between public, private, and hybrid clouds.

Our success lies in earning the satisfaction of our customers, the respect and trust of those who work with us, and the pride of our people.

OUR VALUES

At Agile IT, our values are firmly embedded in our business and our culture.

Continuous Improvement

Our goal is to continuous strive to provide the most advanced technology solutions that solve our customers business issues. Our team is constantly learning new techniques and new solutions so they can further advance their careers as an IT Professional or Manager.

Responsive Team

Delivering high client satisfaction internally and externally means responding in unified way with detail, goals, and schedule. Setting the expectations of others programs us for success, excellence and satisfaction.

Results Oriented

Focusing on clear expectations and attainable goals allows our staff to grow in a positive manner. Our staff feel accomplished, valued, and feel their voice being heard, which in turn results in better service to our customers.

Passion

At Agile IT, we are passionate about our business, our team, our customers and the solutions we deliver to them. We believe that having passion for all we do will help drive us forward to grow and be successful, both as a business and as individuals.

Technology and Innovation

At the heart of Agile IT, we have a passion and excitement for technologies. We love to partner with and utilize products, solutions, tools, and more from other technology companies so what we can build recipes to deliver our own solutions for customers.

WORKING FOR AGILE IT

Applicants must reside within the San Diego metro area and will be working out of our San Diego office. Must have valid driver’s license and reliable transportation for occasional work offsite.

Agile IT offers multi-featured benefits that include competitive and attractive compensation, performance based bonuses, holidays, combined vacation and sick days, medical, dental, vision, life, 401k, casual dress, flexible spending accounts and more.

You will receive ongoing training and plenty of opportunities for advancement.  You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages, and social events.

Background checks, pre-employment aptitude, skills and personality testing are a mandatory part of the recruitment process.

Cloud Specialist is a technical and coordination position. You will execute cloud migration projects via remote access for customers. You will perform Office 365 migrations from Exchange, SharePoint, Google Apps, Lotus Notes and other collaboration systems. The Cloud Specialist coordinates team activities related to migrating customers to the cloud, delegating and coordinating resources while providing excellent customer service during their transition. This includes being a point of escalation within the cloud services department and working with various technologies. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  

This position assists our cloud architects and project managers in implementing solutions using best practices-based methodology for delivering our proven, high-quality repeatable cloud-service project results to customers.

In addition to the normal business hour (M-F) schedule, this position will also assist the Agile IT team leads on remote migrations of workstation PCs for customers after hours and weekends which may require working from home; therefore, must have reliable internet service. Migrations consist of Office 365, SharePoint, and Azure. You are required to log your time daily and use a project tracking system.

Agile IT works on the latest technologies (primarily Microsoft) and is a leader in deploying them in the market. Based on this, we understand that there might not be many applicants that have certain experiences. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers.

The ideal candidate will have experience in the following technical skills:

• Office 365
• Active Directory Services
• Basic Networking
• Domain Name Service (DNS)
• Microsoft Exchange or Enterprise Email Administration
• Microsoft Office 2013 Configuration and Features

Preferable Skills and Attributes:

• Dedication to customer satisfaction and getting it right the first time
• Strong working experience and knowledge of Windows and Mac systems
• Demonstrate ability to explain complex technical concepts to a non-technical audience
• Strong trouble-shooting skills across a broad and diverse population and environment
• Strong technical documentation skills, ability to clearly record key information within incident tracking and knowledge base systems
• Appreciation of internal customer business, goals and objectives, strategies, and needs
• Manage and prioritize multiple tasks, aggressive targets and deadlines
• Demonstrate clear understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems
• Excellence in adaptability to manage change, maintain effectiveness in varying environments with different tasks, responsibilities and people

Responsibilities:

Enter Project Billable Task Duration and Billable Ticket Time Entries

Manage Customer Communications and Tasks through a Ticket Management System (Autotask)

Provide Customer and Project Reports - Attend and Present at Project Weekly Reviews to Internal team Lead Cloud/Office 365 Migration Project - Engage with the project and customer at kickoff. Manage deliverables, process, and education to deliver the best project results securing excellent customer satisfaction

SharePoint/OneDrive Migration - Install, configure, implement, train customer administrator Configure VoIP Call Conferencing - Configure Conference Dial-in for Microsoft Skype for Business

Salary Range $55k to $75k (DOE) + Benefits