Salesforce Administrator

  • West Jakarta, Jakarta
  • Full-time

Company Description

Airy.com was established in the middle of 2015 with the mission to build the best customer-centric services and to disrupt conventional hospitality industry by using technology. We are one of the fastest-growing online hospitality services in Indonesia and are currently the leading online hotel aggregator in the market. Our solutions span from hotel management to IT solutions mainly for our clients in hospitality industry.

Job Description

-       Implement and roll outs Customer Service system by using Salesforce Service Cloud

-       Implement and roll outs CRM system by using Salesforce Service Cloud

-       Create and manage complex workflow rules and data validation

-       Develop and create customized reports and dashboards

-       Train users on how to use Salesforce

-       Logging & tracking identified system problems and their resolution

-       Creating documentation on Salesforce console configuration, back end integration, & related material for user

-       Perform routine data checks and system maintenance

-       Keep update of new Salesforce feature or functionality, in order to provide recommendation for process improvement

-       Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Qualifications

-       Bachelor’s degree, major preference Information Technology, Computer Science

-       Minimum 2 years experience in CRM system

-       Minimum 1 year experience in using Salesforce system

-       Excellent project management skills and a positive attitude

-       Creative and analytical thinker with strong problem-solving skills

-       Ability to assess the impact of new requirements 

-       Good archiving skill

Additional Information

All your information will be kept confidential according to EEO guidelines.