Flagship Operations

  • West Jakarta, Kebon Jeruk, West Jakarta City, Jakarta, Indonesia
  • Full-time

Company Description

Airy.com was established in the middle of 2015 with the mission to build the best customer-centric services and to disrupt conventional hospitality industry by using technology. We are one of the fastest-growing online hospitality services in Indonesia and are currently the leading online hotel aggregator in the market. Our solutions span from hotel management to IT solutions mainly for our clients in hospitality industry.

Job Description

Manage and do implementation of ‘Airy Experience’ in hotels by : 

  • Ensure that managed hotels meet targets defined (availability, adherence to standards, low operations cost
  • Implement new SOPs and ways of working to hotel staff
  • Assist Operations Head in ensuring the smooth operations of hotel
  • Experienced in hotels pre-opening

Regularly inspect properties ares to maintain Airy standards of service by :

  • Visit properties at least once a week to ensure that standards of service are adhered to
  • Conduct audits on hotel rooms to ensure that all items in checklist are fulfilled
  • Suggest ideas for improvements to Operations Head

Resolve customer complaints/hotel operational issues by :

  • Handle customer complaints in properties managed
  • Help hotel managers to resolve operational issues
  • Minimize customer complaints and ensure customer satisfaction

Plan for and manage resources by :

  • Manage inventory of amenities in properties
  • Ensure that inventory is always available, while costs are minimized
  • Plan for and order new inventories as needed


General competencies:

  • Ability to execute initiatives quick and well
  • Love interacting with people and get a kick out of seeing effort translate into results, real time
  • Love to get their hands dirty and be able to work on the ground most of the time (with the hotel managers)
  • Consider themselves ambassadors of a brand they are aligned with and are willing to go all out to uphold the brand name
  • Ability to solve problems with regard to hotel operations, provide ideas to Head of Operations
  • Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driven.
  • Team player
  • Takes ownership of his work
  • Proficiency in using email and Microsoft Excel


  • An undergraduate degree from a Tier I college/university in Indonesia
  • Experience of minimum 2 years
  • Ability/Willingness to build Operational Capability
  • Good understanding of consumer experience or common sense to build it
  • Excellent communication and analytical skills
  • Ability to engage with vendors and stakeholders (at hotel manager level)
  • Maximum age 40 years old.