Hotel Support Executive

  • West Jakarta, Indonesia
  • Contract

Company Description

Airyrooms.com was established in the middle of 2015 with the mission to build the best customer-centric services and to disrupt conventional hospitality industry by using technology. We are one of the fastest-growing online hospitality services in Indonesia and are currently the leading online hotel aggregator in the market. Our solutions span from hotel management to IT solutions mainly for our clients in hospitality industry.

Job Description

  • Obtain information by answering phone calls as well as verifying customer information
  • Assist customer in completing booking process in a seamless way
  • Provide resolution towards customer complaint
  • Provide necessary information regarding location and product
  • Maintain and improve quality results by adhering to standards and quidelines as well as recommending improved procedures
  • Updates job knowledge by studying new product descriptions and participating in educational opportunities
  • Providing the best customer services experiences through phone call


Qualifications

  • Good communication and interpersonal skills
  • Exhibit great empathy to customers
  • Good empathetic listening skillĀ 
  • 0-1 year of experience as a contact center agent
  • Minimum education level of Sekolah Menengah Kejuruan (SMK) concentrating on hotel management, hospitality or tourism
  • Able to work on shifting hour
  • Motivated, driven, and passionate for learning
  • Familiar with web app, gmail, and Ms. Office
  • Bias to proactively resolving issues and results-driven


Additional Information

All your information will be kept confidential according to EEO guidelines.