All-Access Infotech, LLC is an information technology consulting firm serving the Northern New England area with top quality engineers who have a keen interest in customer satisfaction.  The company emphasizes service and support and whose target customers consist of small to medium businesses.  The community will be served by a comprehensive, knowledgeable service provider that offers strategic planning and technology solutions as well as problem resolution.

Desktop Support Specialist will be in charge of managing tickets through an online help desk
system and telephone. You will be the first point of contact for all client related issues.  You will
provide first level support of workstation support, hardware repair, system setup and
configuration, MS office Support, printer setup and troubleshooting, user network connections,
smart phones, remote workplace technologies, and documentation.

80% of the time you will be:

• Providing Level 1 Help Desk Support
  
• Remote Connections to Client Desktops
• Reviewing Nightly backup status and reporting
• Hardware Configuration and Setup
• Printer Support
• Hardware Repair
• New User Account configurations
• Managing Users in a Networked Enviroment
• WI-FI and related support issues
• Smartphone and Tablet support
• Office 365 User Managment
• Responding to client requests
• Documentation

20% of your time you will be:

• Training for Certifications(s)
• Working as part of a project team
• Assisting Network and System Administrators
• Sales Engineering
• On-Call Support

Successful Team Members possess the following qualities

You must follow instructions well, but also be able to take the initiative. Must have excellent
customer service skills and manage time well working with multiple clients at the same time.
Should be able to multi-task, prioritize and meet tight deadlines. Should be fair, flexible, get
along well with others, and be a good listener. Must be punctual, reliable, and take great notes.

Benefits and Compensation

Paid time off benefits

Fun and energetic company culture

Continuing Education

Medical benefits

Desired Skills

A+ Certification and/or Network+ Certification

Microsoft Desktop Certification

Required Skills

Minimum one year experience in business-to-business outside technical role

Demonstrate level of success in the development of client relationships

Excellent time management skills

Excellent verbal, written, and listening communications skills

Proven and verifiable track record doing outside technical work

Ability to lift and carry computer components up to 50 pounds

Reliable transportation

Proficient use of PC hardware and software

All your information will be kept confidential according to EEO guidelines.