Welfare & Administration Manager (Fixed Term Residential Summer Contract)

  • Contract

Company Description

Alpadia Language Schools develops language skills through summer courses in English, French and German for juniors across Europe. Alpadia enjoys a premium reputation being part of the Kaplan International Languages group. All our schools are in exclusive locations and provide a fantastic setting to thrive.

Established in 1996 and ever-growing, Alpadia’s mission is to encourage language development through immersion, broaden students’ horizons and inspire their futures. By joining Alpadia for Summer 2024, you will be a part of our growing, diverse, and vibrant team welcoming international students from around the world.

We also aim to provide a developing and enriching experience for our employees and to help you develop personally and professionally.

Job Description

Join ALPADIA’s team to make summer 2024 an unbelievable experience! We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves. 

Your role:

• Prioritize the safety of students above all else, implementing our Safeguarding and Health and Safety policies working closely with the Camp Manager
• Act as Designated Safeguarding Staff for the centre, caring for sick students and arranging appropriate medical responses
• Manage and assist with the student presence-check registers of attendance
• Liaise with internal (Customer Services team and Sales) and external stakeholders concerning matters of student welfare; responding to and resolving any questions, comments or concerns
• Manage the communication of transfer plans with students and Group Leaders in order to ensure they have a stress-free departure
• Help manage students effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia’s programme in a spirit of respect towards other students and staff
• Ensure any safeguarding concerns that come to your attention are dealt with sensitively and escalated appropriately
• Lead and assist with the training and induction of staff members
• Create, edit and distribute the Welfare Officer rota
• Line manage the Welfare Team (Welfare Officers & Night Supervisors), being their main point of initial contact
• Read the overnight Night Supervisor and distribute any useful information to other members of staff
• Ensure the administration, in terms of check in, and pocket money etc, is well organized and delivered to ensure the smooth running of the camp and follows all Alpadia procedures and policies, working along with the Camp Manager
• Manage the allocation of students in accommodation, responding to requests and complaints from internal and external stakeholders
• Manage the collection and distribution of student pocket money
• Additional administrative tasks and activities as given by the Camp Manager such as marketing uploads, catering calculations, communicating dietary requirements, completing daily reports, etc
• Manage students’ behavior at all times, with a judicious awareness of the need to sanction or encourage as appropriate
• Ensure rules in the residence are followed at all times and the accommodation is kept tidy
• Ensure the students go to bed and wake up at the appropriate times, directing and managing the wider team as appropriate
• Assist in the check-in/check-out procedure
• Cover for the Camp Manager on their day off
• Take a leading role in daily meetings and contribute towards the ongoing improvement of camp processes discussed during these meetings
• Contribute to the successful running of the Activity Programme, supporting the Activity Manager and Activity Leaders whenever required

Qualifications

Your profile:

Essential:

  • A high degree of IT competency - Outlook & MS Office (specifically Excel)  
  • Excellent communication skills 
  • Excellent team working skills 
  • Ability to work under pressure 
  • The ability to lead, manage and motivate a team
  • Being flexible and adaptable to change 
  • High level of integrity 
  • Communicate effectively, both verbally and in writing, to students and admissions team
  • Relate well to children and gain their trust and respect
  • Capable or willing to train in the use of platforms for recording student information and safeguarding concerns 
  • Understanding of the need to support students’ wellbeing  
  • Understanding of the need to support and work with the admissions team
  • Experience in the same or similar role
  • Proven leadership skills

Desirable:

  • Experience working in a summer school or similar environment 
  • Relevant professional qualification or other accreditation 
  • Understanding of principals of child development and learning processes 
  • Ability to self-evaluate learning needs and actively seek learning/development opportunities 
  • Additional language proficiency
  • Safeguarding and Welfare experience with under 18s 
  • Understanding of safeguarding practices and legislation 

Additional Information

We offer you:

  • A competitive salary
  • An unforgettable experience in a dynamic atmosphere
  • An international working environment
  • An opportunity to grow and learn new skills
  • Attractive bonus options for returners and the possibility of career progression

Location of our course centre and dates of commitment: 

  • London Goldsmith: 19.06.24 - 11.08.24

Miscellaneous: 

  • Typically a residential position with accommodation provided on site
  • We are committed to the safety and wellbeing of our students therefore all staff employed will be required to provide / undergo an Enhanced DBS check (and provide overseas conduct certificates where applicable)
  • Equality and diversity is part of our core purpose. Alpadia summer schools are for everyone. This applies to both our students and our brilliant team of staff.

 

Do you enjoy teamwork and working with children? Are you ready to get involved and have a new, enriching experience? Send us your application! 

Unfortunately only applications accepted for an interview will receive a reply.

 

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