*Reservations Rep - Home-Based - SWRO

Company Description

Job Description

Candidates must live within a fifty (50) mile radius of the reservations


Southwestern Reservations Office (SWRO)
3350 Valencia Rd
Tucson, AZ  85706

From an "at-home office" Reservations Representatives sell American

Airlines service to prospective customers by answering incoming calls

and assisting customers in reaching satisfactory solutions to their travel

related needs.  They apply sales techniques while providing schedules,

fare and flight information to our customers in a manner that meets the

standards of high customer service as outlined in training and the call

handling guidelines.  In addition, the Home-Based Reservations

Representative responds to callers' inquiries in our non-airline related

ventures as call volume dictates.
This position allows you to work from your home office but will require you

to remain at your workstation for extended periods of time.  The 24-hour

operation requires shift work.  Schedules will likely include weekends,

holidays, overnights, day and evening shifts, and could vary throughout

the year.  You will be required to work from the local reservations office

for approximately 10 weeks, which includes several weeks of fast-paced,

intensive training.  Employees will also be required to report to the local

reservations office periodically for training, team meetings, and as

required by management.

We are currently hiring full time positions only
This position starts at an hourly rate of $9.53
Upon successful completion of a six-month probationary period,

employees would earn a rate of $10.00 per hour with current maximum

$15.00 per hour
Two (2) weeks of unpaid vacation after one (1) full year of employment

with additional unpaid weeks accrued based upon seniority
This position has limited health and dental benefits supplied by Cigna-

American Airlines employee travel privileges apply

Candidates must attend an initial six (6) week training class beginning

October 10, 2011.


Must be at least 18 years of age

High school diploma or GED

Ability to work a variety of shifts, including p.m. shifts, weekends and

holidays assigned by seniority according to operational needs, and

overtime as required

The operation covers a 24-hour period which includes weekends, holidays

and overtime as required

Be located within fifty (50) mile radius from the local reservations office

Be within the local calling area of the local reservations office

Required to provide at their own expense (these requirements will be

verified and approved during a home site visit prior to working from home):
- A separate, dedicated area within the home in which to work including a

workstation that is ergonomically sound
- Subscribe to and maintain a high-speed internet connection such as

DSL, broadband cable or fiber optic with a minimum upload connection

speed of 384 Kbps or higher
- A dedicated telephone line that is free of all calling features
- Have and maintain properly located smoke detectors, satisfactory

lighting and a grounded electrical outlet

Reliable transportation to attend training and team meeting at the local

reservations office

Ability to perform duties while remaining at a workstation for extended

periods of time

Employees are expected to work as scheduled and in accordance with

the American Airlines Attendance policy

Ability to concentrate on details and handle multiple tasks with accuracy

while providing outstanding customer service

Self-disciplined and accountable for performing job functions with minimal


Resourceful and skilled in problem-solving and be able to handle

difficult/stressful situations

Previous Reservations or Customer Service experience in a call-center

environment is desired, but not required

* Travel to the interview and any subsequent relocation expenses are the

responsibility of the candidate.