Accounts Resolution Specialist

  • Amherst, NY
  • Full-time

Company Description

Doing it Right since 1989

ACI has been a Western New York financial service agency serving national credit granters in the credit card, retail, auto, student loan and mortgage sectors since 1989.  Headquartered in Amherst with a satellite office in Hamburg , ACI offers a wide range of employment opportunities in the Western New York region. 


The management at ACI understands the importance of a positive work environment and strives to make coming to work not only productive, but enjoyable too.  “We like to promote a productive and professional work environment for our employees.  We understand that in many cases our employees spend more time with their coworkers than they do with their family.  We continuously focus on making those hours spent in the office as rewarding as possible.  On a monthly basis cash, gift cards, plasma TVs, IPods and trips to popular vacation spots are just a few of the incentives given to employees for meeting and exceeding their goals”, says Robert Duggan , COO.

Boasting one of the most lucrative bonus structures in the local industry, ACI is looking for employees who are eager to earn more than just their paycheck.  With monthly bonuses being paid to a majority of the staff, there is no limit as to how much an employee can earn.  The lure to this industry has always been the lucrative earning potential. ACI has built a bonus structure that is accommodating to first time collectors and those looking to make a move from other agencies.

We also reward for compliance and meeting early goal targets on a monthly basis. The earning potential, coupled with the friendly, professional environment is the perfect equation for success.

With a commitment to offering an array of value-added benefits and technology support, ACI is committed to supplying and training employees with the necessary tools to achieve the highest levels of success.  Skills take time to perfect and with this in mind, ACI offers a 3 month pro-rated goal system with lucrative bonus payout for all new employees.

We are looking for individuals who believe a career is more than a job. Join an industry leader who recognizes the difference.  At ACI, we understand that our employees are our greatest asset. We are seeking individuals that possess the ability to work in a professional team based environment and offer feedback to management regarding potential issues or areas of improvement. We invest in our employees and we seek the best talent.

Job Description

Account Resolution Specialists and Customer Service Representatives


ACI is a growing company with an exceptional work environment and company culture. Our leadership team is well respected and devoted to your SUCCESS!


ACI is seeking qualified candidates that possess previous experience in customer service, financial service industry, sales, telemarketing and/or a call center-based customer service center.  You will guide customers through the collections process toward desired outcomes as defined by client objectives with the utmost of professionalism and customer courtesy.

Customer service experience, coupled with excellent communication skills are required; will consider previous background in: Banking/mortgage, sales, retail, student loans, call center experience, or debt recovery. *Knowledge of Fair Debt Collection Practices is helpful but not required.

We provide comprehensive training. Proficiency in personal computer skills is required. Ability to work in a team fostered environment is very important. 

The motivation to helping our customers find solutions to a difficult situation is the key to success!


ACI Offers:

  • Unmatched compensation package + monthly bonus plans
  • Unlimited earning potential
  • Flexible Scheduling to fit your life
  • Generous Paid Time off soon after hire date including holidays, personal and vacation time
  • Health and dental plans to fit your individual needs
  • 401K plan
  • Advancement Opportunities as we continue to grow
  • Referral Bonus 
  • Compliance bonus (monthly)
  • 2 Convenient Locations (Amherst and Hamburg)
  • Hamburg office- on-site day care and fitness center
  • Dress casual program


Candidates must meet the following minimum requirements:

  • Proven ability in customer service required (at least 6 months experience)
  • Strong communication skills, handling the managment of accounts with tact and diplomacy
  • Desire to assist the customer in resolving their account
  • Intermediate computer literacy required
  • Ability to compute basic math calculations
  • High school diploma or equivalent
  • Successfully pass a background check

Additional Information

A work environment second to NONE!  Many perks beyond monthly bonus opportunities and great benefits! An organization that gives back to the community and encourages our associates to be a part of the bigger picture, get involved, support others less fortunate than ourselves.