Medical Professional / DME Coordinator

  • Baltimore, MD
  • Full-time

Company Description

Ancillary Advantage, Inc. is a National leader in providing turnkey solutions for dispensing orthopaedic durable medical equipment (DME) programs and on-site prescription medications for orthopaedic physician practices.  Ancillary Advantage manages all aspects of the program for the physician-client, including but not limited to: inventory management, proper product fitting and adjustment, patient education, claim pre-certification and authorization, billing paperwork management, and collection services. 


With over a decade of experience, our programs have become an integral part of practices looking to increase their ancillary revenues.  Since 1999, the professionals at Ancillary Advantage have effectively managed and created opportunities for over 500 physicians nationwide.


The key to our success is simple!  Enhance Patient Outcomes, Enhanced Practice Income.   We understand that patient outcomes are the key to a successful practice’s income.


Ancillary Advantage is an Equal Employment Opportunity Employer and a Drug-Free Workforce.  We offer a competitive salary and benefits package.

Job Description

DME Coordinators provide on-site management of the Ancillary Advantage DME program for contracted orthopaedic physician practices.  Under the direct supervision and orders of the physicians, the DME Coordinator will provide proper fitting and education of orthopedic durable medical equipment (DME) to patients, gather necessary paperwork to facilitate billing on behalf of the practice and collect payments at the time of service.  The DME Coordinator will provide the highest level of customer service to patients, physicians, and all practice and surgery center personnel, and strive to meet performance goals of both Ancillary Advantage and the contracted orthopaedic physician practices.


Specific Duties Will Include:


  • Provide education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
  • Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
  • Insure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures, and the Ancillary Advantage compliance program.
  • Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.
  • Actively promote and foster good relations interdepartmentally and with physician’s clinical and surgery center personnel, external case managers, payers, and suppliers.
  • Track, maintain, and order durable medical equipment (DME) products for the location including inventory and equipment.
  • Manage site profitability.
  • Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs.
  • Develop and maintain site specific operational manual.
  • Take call after normal business hours as needed.
  • Minimal travel for training or short-term assignments.
  • Local travel may be required for product delivery and pick-up.




Specific Skills:


Ancillary Advantage is seeking an employee with a professional image, technical product and clinical competency, direct patient care, computer literacy, an orientation to detail and organization, and excellent verbal and written communication skills. 


This employee will also have strong medical terminology and anatomy knowledge, general understanding of insurance companies, the ability to handle multiple priorities, exceptional customer service skills, ability to work independently, good judgment and decision making skills.


  • BA/BS degree and/or two (2) years current related medical clinical experience preferred. 
  • Licensed or Certified Athletic Trainer, Certified Orthotic Fitter, Orthopedic Technician, Physical Therapy Assistant or Tech, or Medical Assistant with orthopaedic experience preferred. 
  • Experience with the application of durable medical equipment (DME) preferred.
  • Valid driver’s license and proof of auto insurance required. 

Additional Information

All your information will be kept confidential according to EEO guidelines.