Duration: 2 month
- Provide first level technical support to end users for technology related issues.
- Ensure proper documentation for each interaction and escalate when necessary.
- Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
- Escalate issues to appropriate parties as necessary.
- 2 years help desk support experience in a Microsoft environment that includes Windows XP, Windows 7 Outlook, and other business applications.
- Experience with Laptops/Desktops/Printers.
- Experience with Desktop Remote Control tools. ( i.e. Bomgar, Dameware, etc.)
- Experience in remote application installs utilizing tools such as: SCCM etc.
- Experience using an Incident Tracking System
All your information will be kept confidential according to EEO guidelines.