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Help Desk Technical Support

Fort Worth, TX

Job Description

Duration:  2 month

Responsibilities

  • Provide first level technical support to end users for technology related issues.
  • Ensure proper documentation for each interaction and escalate when necessary.
  • Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
  • Escalate issues to appropriate parties as necessary.

Qualifications

Required Skills:

  • 2 years help desk support experience in a Microsoft environment that includes Windows XP, Windows 7 Outlook, and other business applications.
  • Experience with Laptops/Desktops/Printers.
  • Experience with Desktop Remote Control tools. ( i.e. Bomgar, Dameware, etc.)
  • Experience in remote application installs utilizing tools such as: SCCM etc.
  • Experience using an Incident Tracking System

Additional Information

All your information will be kept confidential according to EEO guidelines.