Receptionist / Front Desk Coordinator

  • Richmond, Canada
  • Full-time

Company Description

At AquaTerra, we are Canadians nourishing Canadians At Work and At Home!

As one of Canada's 50 Best Managed Companies, AquaTerra has been committed to providing high quality water products and related services that meet a variety of needs at home or at the office since 1882. Through our group of proprietary brands; Canadian Springs, Eau Labrador, and Discovery Springs, our customers count on us to be the one-stop solution for the delivery of premium brands for large format refillable bottles, state-of-the-art water filtration systems, as well as coffees, teas and other beverages.

Our philosophy allows us to build a foundation of excellence to better service our customers.

If you thrive in an innovative and entrepreneurial work environment, if the opportunity for learning motivates you, and if you share a philosophy to nourish the planet, we want to hear from YOU!
Visit us at:

Job Description

Are you a friendly, outgoing, and organized individual who thrives on providing front-line customer service, as well as office, and sales support? If so, we are looking for YOU!!!

Reporting to the Human Resources Manager, West and located at our Richmond, BC office, the Receptionist/Front-Desk Coordinator will come with a strong sense of initiative, a positive outlook, and a desire to help!

Customer service is a key focus of our Company. We are seeking a people-orientated individual who can achieve “best in class” customer service standards.

Key Job Responsibilities:

  • Receive, direct and relay telephone calls, Emails, messages and fax messages.
  • Receive and sort mail and prepare courier packages both receipt and delivery.
  • Respond to public inquiries. Sign-in, meet and greet all visitors. Process walk in business.
  • Process sales orders and open accounts for new sales for new walk-in customers.
  • Assist in the scheduling, planning and preparation of meetings and conferences.
  • Order office supplies.
  • Lead and/or participate in the Social Committee.
  • Responsible for petty cash distribution, reconciliation, and balance.
  • Cash account-reconcile and balance daily/monthly.
  • Process invoices and sponsorship/donation tickets.
  • Make outbound calls
  • Assisting other departments with projects and tasks 
  • Other administrative duties as required.


Knowledge and Skills and qualifications

  • Minimum 1 - 2 years of experience
  • Office administration knowledge required
  • Customer Service experience a must!
  • Team building skills with a winning attitude!
  • Superb analytical and problem-solving skills (must be solution-focused)
  • Effective verbal, listening, and written communications skills
  • Efficient computer skills
  • Strong time management skills and a strong ability to multi-task
  • Detail oriented and organized
  • Experience with credit, collections and book-keeping an asset

Personal Attributes

  • Honest and trustworthy
  • Respectful and possess cultural awareness and sensitivity
  • A fast learner
  • Flexible and willingness to take on new projects
  • Demonstrated a strong work ethic
  • Presentable and professional
  • Ability to work Monday to Friday, from 8:30 a.m. to 5:00 p.m.

Additional Information

Consideration will be given to those applicants with the legal ability to work in Canada.

We thank all interested parties, however only those candidates chosen for an interview will be contacted.


AquaTerra is an equal opportunity employer.