ArcSpan Technologies is an innovative audience monetization SaaS company operating within the rapidly evolving AdTech and MarTech industries. ArcSpan delivers efficient next-gen data tools and dynamic revenue optimization solutions to leading publishers and audience data owners to help drive top- and bottom-line growth.  As customers seek to adapt to a first-party addressable audience marketplace, ArcSpan’s Audience Monetization System (AMS) boosts their revenue by enhancing the quality and quantity of real-time targetable audiences in an automated way, while tracking and optimizing to KPIs across digital channels.  ArcSpan’s enterprise technology product suite and data solutions drive both on-site and off-site monetization success.

Established by digital industry leaders from Accordant Media, dentsu, NewsCorp, and Beeswax, ArcSpan prioritizes consumer data privacy and fosters industry transparency. The company is headquartered in New York City.

www.arcspan.com

We are seeking a collaborative, innovative Senior Manager/Director, Customer Success to join our team!

The Senior Manager/Director, Customer Success will drive the retention and growth of our SaaS based accounts.  The Customer Success team works directly with our customers to help them get the most value from their investment.  This position will have the opportunity to take an active role in shaping the team within our organization, focusing on relationship management, as well as the processes for renewals, upsells and how we run Quarterly Business Reviews.  Ultimately, as a key member of our growing team, you will have a phenomenal opportunity to build next generation digital programs that improve customer time to value and improve the customer experience.

• Act as the day-to-day contact for the customers within our SaaS portfolio
• Build strategic relationships with senior stakeholders
• Execute account plans based on long term and short-term goals
• Manage cross functional ArcSpan teams to ensure the delivery of Customer objectives
• Develop deep understanding of our industry, competitors, partners and vendors and how they interact with customers objectives
• Proactively think about the needs of customers, and how our technology can help them meet goals and KPIs
• Develop and deliver compelling business reviews
• Identify and develop upsell opportunities, and manage renewal targets

The successful candidate will have:

• BS / BA degree or equivalent experience
• 4+ years minimum experience in Customer Success or Account Management or Advertising/Revenue Operations in publishing, adtech or martech
• Hands-on experience leading initiatives from start to finish to deliver measurable business results and execute against key performance indicators
• Programmatic advertising, DSP, SSP, DMP, Ad Exchange or Ad Network experience preferred
• Understanding of SaaS-based business models
• Experience building and managing relationships with people
• Experience partnering with customers to develop best practices and playbooks: from strategic account plans to QBR processes
• Strong organizational skills and the ability to manage enterprise relationships
• Strong analytical skills: must be comfortable working with and presenting sophisticated metrics and analyses up to the C-level marketing and media executives and investors
• Have boundless energy and a strong entrepreneurial spirit

ArcSpan offers an attractive compensation package including: competitive base salary, annual bonus, equity and additional health insurance, time off, 401k, flexible working environment and other benefits.

This is a hybrid position – partially remote and partially working out of our HQ in New York City. Candidates must be within daily commuting distance of NYC or willing to relocate.

ArcSpan Technologies is an Equal Opportunity Employer. Applicant information will be kept confidential according to EEO guidelines. Candidates must be legally authorized to work in the United States.

Direct candidate applications only. Absolutely no employment nor outsource agency submissions please.