HR Benefits Coordinator

  • Toledo, OH

Job Description

We are a national healthcare advisory firm that works with hospitals and physician groups to develop customized solutions that have impact on your bottom line. Our advisors have the experience and creativity to find the right solution for you and your market. We have sat on both sides of the table for more than three decades – and we know that every situation has unique characteristics. Hospitals and physician practices are both struggling to do more with less. Our clients trust our understanding of the business of healthcare and find our advice leads to real financial and operational impact. Job Description

This position provides direct access to Human Resource advice and counsel to associates, HR professionals, and managers on moderate to complex associate relations and human resources issues via telephone communication . The services provided by this position include resolution of associate relations issues and counseling with the manager on issues such as ADA, FMLA, policies, performance issues and approval for termination of employment. The incumbent will perform investigations of alleged misconduct and harassment in the workplace. By properly engaging HR departments, the Law department, Loss Prevention department and other applicable corporate departments, the incumbent will be responsible for assessing and prioritizing issues to ensure accurate, efficient and timely resolution of HR issues and policy interpretation questions. This position reports to a Manager – HR Consultant Team (The HR Consultant Team is a "first response" team for the field). This position would be ideal for HR professionals with strong employee relations experience at a 1-3 plus yrs level min BUT the salary range might be restrictive for professionals with over 10 yrs of experience OR management level HR professionals.


Providing advice, counsel and resolution with respect to inquiries on HR policy and procedures Investigating workplace harassment, discrimination and workplace violence issues and other claims of misconduct in the workplace
Remaining versed in changes to HR policies and procedures and employment laws and regulations Engaging in and executing case-management to document issues and their resolution
Interfacing and partnering with HR departments and other company departments to ensure timely and efficient resolution of HR issues Supporting the law department in defending the company in employment litigation
Ensure compliance with company policies and procedures as well as ethical standards
Participate in and contribute to team projects
1-3+ years experience in Human Resources, preferably in a large company.
Experience in a generalist or associate relations specialty role
In-depth knowledge of HR policies, procedures and employment laws
Strong and effective communications skills, both verbal and written
Intense customer service focus with a strong sense of urgency
Strong interpersonal skills Ability to multi-task

With the rapid changes in healthcare, there are no cookie-cutter solutions that work. Our experienced advisors start by observing and listening to you and your unique circumstances in order to hand-craft a solution that is right for you.
We believe in showing our clients the most valuable part of our work – the thinking behind our recommendations – rather than hiding behind a black box. We’ll walk you through the thought process that led to our plan of action, so you know the Why and not just the How of what we are advising.