Account Manager - Digital Engagement - USA
- Concourse Pkwy, Sandy Springs, GA 30328, USA
At Arkadin, we have successfully transformed our own business by putting our people at the heart of our communications: We work with all our customers to help them do the same, to create a Digital Workplace that will thrive because it is designed around the people who will enjoy it. This digital workplace delivers many benefits: improved business workflows, new and better working habits and being able to deliver an enhanced customer experience.
Present in 33 countries and part of NTT Communications, we have been changing the way businesses communicate for fifteen years. We continue to learn from our base of 50,000 clients: Many business challenges are similar, but every business demands unique attention.
Arkadin is launching a new brand called Spoka (see www.spoka.com), which simplifies the way entrepreneurs and small businesses communicate and collaborate. We’re a fun and well-funded startup within Arkadin: we push boundaries, create digital-first customer experiences, and design products precisely aligned with the needs of entrepreneurs and small businesses.! A new opportunity has been created for a talented Sr. Financial Analyst based in Chicago to join us. This role provides a fantastic opportunity to apply your existing knowledge and gain experience in a dynamic environment.
For more information, please visit www.arkadin.com
The Account Manager is responsible for driving sales activities by selling Arkadin’s Enterprise solutions into large enterprise companies within North America.
o Achieve and/or exceed revenue targets & KPIs
o Build strong relationships with affiliated companies, agents in the enterprise space and net new prospected business
o Increase monthly revenue by signing new UC business opportunities and acquiring new clients
o Demonstrate an effective management of the entire sales process, complete understanding of the business, buying and decision-making process of an organization
o Keep management well informed of short and long-term revenue forecasts, including new business development
o The Business Development Manager is an expert with Arkadin’s UC solutions, policies and procedures
o Salesforce.com has up-to-date information
KEY ACTIVITIES AND TASKS
o Strategically target and acquire Large enterprise companies with 500 – 10,000 employees selling Arkadin’s Enterprise solutions
o Lead the sales engagement for all Enterprise opportunities
o Coordinate Pre-Sales Engineers, Solution Architects, CSMs, implementations team and sales leadership to drive deals
o Work in cross-functional teams to build the pipeline & drive deal flow
o Maintain a consistent high level of customer engagement in order to ensure Key Performance Indicators (KPI) are met and/or exceeded
o Independently manage the entire sales cycle
o Organize and facilitate regular deal reviews with senior leadership
o Maintain accurate records within the company’s sales database
o Work closely with direct and indirect sales teams to generate new business opportunities across North America
o Create client presentations, proposals and client reports
o Conduct onsite and remote presentations and demonstrations
o Effectively work across all departments to support clients
o Negotiate contractual terms with prospects and clients
o Accurately forecasting monthly and quarterly revenue and new business development
o Perform other assigned tasks as requested
Attend training and complete all online learning requirements to ensure advance knowledge of Arkadin’s products, solutions, policies and procedures
o University Degree
o Attention to detail and process oriented are very important in this role
o 5+ years’ B2B Sales experience
o Must be a committed self-starter who has the drive to succeed in a high-energy team environment
o Demonstrated leadership in a cross functional environment with the ability to lead, influence and shape opinion amongst a peer group of senior managers.
o Understanding of cloud services, pricing models and benefit statements
o Must have a persuasive nature and professional phone demeanor
o Proven ability (and samples) of effective deal management techniques
o Prior experience in managing highly complex sales cycles and working in a partner-oriented role
o Skilled at consultative and solution-based sales approach
o Exceptional and effective communication skills (oral and written)
o Ability to work independently and as part of a team
o Capacity to involve Arkadin’s pre-sales teams and material resources when needed in case of increased sales complexity
o Strong ability to qualify opportunities with rigid characteristics
o Effective presentation skills during customer engagements both virtually and face-to-face
o Must be proficient in all Microsoft Office applications
o Strong working knowledge of Microsoft Skype for Business and cloud hosted enterprise solutions preferable.
All your information will be kept confidential according to EEO guidelines.