Application Support Engineer

Company Description

Artech Information Systems is the #12 Largest IT Staffing Company in the U.S. and an employer of choice for over 7,000 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US and we welcome you to search the thousands of jobs in our cutting-edge GEM system for employment opportunities that fit your qualifications.

At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description

The ideal candidate has a strong Linux Administration background along with scripting experience (BASH, Python, Pearl, etc.). Operations experience is also a plus.

We are looking for an Application Support Engineer to operate and help innovate our most advanced, all-IP video delivery platforms.

As an ASE you will collaborate to identify and resolve issues impacting customers and apply your growing expertise to improve operational efficiency, increase system uptime and enable new innovation. Along the way, you will practice and evangelize an ethic of constant improvement within the team.

Responsibilities:

· Day-to-day 24x7 support of the IP based video solution provided to our customers

· Work with engineering teams on more efficient ways to automate and operate our infrastructure

· Assist in all deployments of new services, and capacity augments

· Development and maintain a capacity model for our growing Cloud architecture

· Participate in the ground up design and planning for all future products and services for Client's IP Video platform

· Troubleshooting errors with proprietary and open source applications in production and pre-production environments

· Troubleshoot infrastructure and network issues as possible causes of poor service performance

· Investigate potential problems (Splunk log diving, reproducing issues, bug writing and tracking) and simple network traces and troubleshooting

· Identifying, implementing, and documenting of technical SOPs for maintenance tasks

· Monitor the health and status of systems under your management

· Ability to create and maintain policies, standards and overall system documentation

  • Respond to alerts, including those escalated to you by our Product Support team
  • Contribute in writing and in person to root case analysis meetings as part of process improvement.
  • Support code deployments into Production environments
  • Work closely with peer teams to deliver high availability and optimum performance for critical “internal customers” -- video and metadata engineering, Business and Product
  • Provide occasional, scheduled 24/7 escalation support as part of an on-call team
  • Occasional day and over-night travel for training and cross-team meetings

Additional Information

If you are interested, Please contact

Ashish

973-967-3531