Customer Service - Guest Services Associate

  • Amherst, NY
  • Full-time

Company Description

                                                THE #1 Selling Furniture Retailer is NOW HIRING

                                                           Full-time Guest Services Associates!

Are you looking for a professional setting that is social, upbeat, & fun?  Are you a person that cares about the products you represent and the customers you serve?  Do you possess excellent phone skills, the ability to mult-task, and take pride in your appearance?  Are you detail oriented, able to type a minimum of 35 wpm, and possess working knowledge of common Microsoft computer applications? 

If so, then WE WANT TO TALK WITH YOU!

Ashley Furniture HomeStores are the largest furniture retailer and the #1 selling furniture brand in America.  The HomeStore concept is a nationwide organization with approximately 500+ independently owned and operated stores and is growing rapidly. We are looking for dedicated and motivated individuals to continue our tradition of excellence in providing world-class customer service. 

 

Visit www.careers-afhs.com to learn more about us!

Job Description

 

*Support Sales Team by providing top quality face-to-face customer care.

*Accurately record customer payment transactions per company guidelines.

*Proof and confirm accuracy on customer sales orders to ensure correct product is ordered.

*Total daily sales transactions and balance cash, check, credit card totals at the end of the day.

*Use basic problem solving and customer service skill in dealing directly with customers to resolve any issues.

Qualifications

To perform this job successfully, this individual should demonstrate the following competencies:

 

*Must be ready, willing, and able to work day, evening, weekends and holidays without any scheduling restrictions.  Flexibility to work any and all shifts is required.

*Must have exceptional verbal communication skills and demonstrate a high level of professionalism and common courtesy both in person and on the phone.

*Must be familiar with Windows computer programs & able to accurately type a minimum of 35 wpm.

*Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.

*Must be able to work effectively as part of a growing team, working together towards common goals.

*Prior retail, hospitality and/or front desk experience a plus.

Additional Information

WHAT ASHLEY FURNITURE HOMESTORE CAN DO FOR YOU


SELF-PACED COMPENSATION

At Ashley we offer a very unique and competitive compensation plan.  Most companies offer pay increases on time and tenure.  Instead, we base raises on merit and performance.

 

With three levels of certification within the Guest Services position, it's easy to advance and go from $10 an hour to $12 an hour in a very short period of time.  In addition, we offer paid vacations, paid training, a very generous employee discount program and contributions toward a comprehensive benefits package.

 

BENEFITS

Career Growth & Advancement

Medical/Dental/Vision contributions

Paid Time Off

401(k) Retirement Plan

Short & Long Term Disability

A very generous employee discount

...and more!


 

*PLEASE ATTACH A RESUME TO BE CONSIDERED FOR THIS POSITION!