Collections Specialist

  • Richardson, TX
  • Full-time

Company Description

Delivering unsurpassed management and lifestyle services to communities worldwide.

Building successful communities for more than 35 years, Associa is North America’s largest community association management firm and serves its clients with local knowledge, national resources, and comprehensive expertise. Based in Dallas, Associa and its 9,000 employees operate more than 170 branch offices in the United States, Mexico, Canada and the United Arab Emirates. To learn more about Associa, go to You can also find us on Facebook, follow us on Twitter, LinkedIn and Pinterest, and watch us on YouTube.
Company Pillars: Employee Morale, Client Retention, Client Growth, Profitability.
Company Values: Family Spirit, Customer Service, Integrity & Accountability, Loyalty, Innovation & Improvement.

Job Description

A Collections Specialist is an individual that specializes in the collection of debt owed to their organization. They use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills.

Duties and Responsibilities

Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options. 

Make collection and billing calls to reduce the lost assets of a company and delinquent payments
Other duties as assigned.


General skills and abilities to perform basic credit and collection functions.
Skill in the maintenance and control of appropriate data collection and record keeping systems.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of conflict resolution techniques at a proficient level.
Professional customer service skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills. 

Education and Experience

Associates Degree Required
Bachelor’s Degree Preferred
1 – 3 years of directly related or closely related experience

Additional Information

All your information will be kept confidential according to EEO guidelines.