Delinquency Specialist

  • Richardson, TX
  • Full-time

Company Description

Delivering unsurpassed management and lifestyle services to communities worldwide.

Building successful communities for more than 35 years, Associa is North America’s largest community association management firm and serves its clients with local knowledge, national resources, and comprehensive expertise. Based in Dallas, Associa and its 9,000 employees operate more than 170 branch offices in the United States, Mexico, Canada and the United Arab Emirates. To learn more about Associa, go to You can also find us on Facebook, follow us on Twitter, LinkedIn and Pinterest, and watch us on YouTube.
Company Pillars: Employee Morale, Client Retention, Client Growth, Profitability.
Company Values: Family Spirit, Customer Service, Integrity & Accountability, Loyalty, Innovation & Improvement.

Job Description

The Delinquency Specialist I position is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.

Job Duties and Responsibilities

• Set up and maintain delinquency statuses.
• Implementing delinquencies on a structured systematic approach per Association policy.
• Understand and explain account activity.
• Generate delinquency notices, export, and upload file to Print House.
• Review and approve Print House proofs.
• Prepare Lien and Release of Lien Notifications.
• Prepare attorney/collection agency packages.
• Enter reimbursable charges.
• Point of contact for collection attorney or agency.
• Interact with branch staff on status of accounts.
• Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
• Manage late fees and late interest set up by branch in C3 association.
• Other duties as assigned.


• Perform calculations and analysis used in basic accounting.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• High School Diploma or GED Required
• 0 – 3 years of directly related or closely related experience
• Prior mortgage/ process flow/ delinquent account background preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.