Community Manager

  • Kailua-Kona, HI
  • Full-time

Company Description

Building and managing successful communities for more than 37 years, Associa is the worldwide leader in community management with over 10,000 employees operating more than 180 branch offices in the United States, Mexico, Canada, the United Arab Emirates and South Africa. Based in Dallas, Texas, our industry expertise, financial strength, and innovation meet the unique needs of clients across the world with customized services and solutions designed to help communities achieve their vision. To learn more about Associa and its charitable organization, Associa Cares, go to www.associaonline.com or www.associacares.com.

Job Description

The Community Association Manager is responsible for providing the overall supervision of assigned community association(s). The Community Association Manager  interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

PRIMARY RESPONSIBILITIES AND DUTIES

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures

Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed

Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement

Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.

Review monthly financial reports and ensure management summary is submitted to the association Board of Directors

Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation

Monitor delinquency rates and collections process

Attend Board meetings per the management agreement and community events as needed

Prepare Board packages according to established time frames

Ensure Board of Directors is aware of legal actions involving the Association

Maintain unit and contract files relating to the operations of the Association

Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary

Responsible for maintenance of C3 data base, including updating resident information

Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted

Responsible for oversight of Associa staff as contract provides

Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required

Oversee the AP process in accordance with Associa home office processes and procedures

Qualifications

Bachelor’s degree preferred, high school diploma or GED equivalent required

A minimum of 3 years of successful experience working as a Community Association Manager or equivalent background

Supervisory experience required

Skill in financial planning and control, administrative analysis, program direction, budgeting, and long-range planning

Ability to achieve results through team members by delegation of tasks

Ability to define problems, collect data, establish facts, and draw valid conclusions

Become knowledgeable of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners

 Must have excellent listening skills and ability to deescalate situations

Must be able to work with internal and external customers in a positive and professional manner

Communicate effectively with others in English, both orally and in writing

Ability to read, analyze, and interpret complex data, reports, and documents

Must possess the ability to write and prepare effective and professional communications

Basic knowledgeable of Microsoft Office including Word, Excel and Outlook

Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through

Ability to prioritize work, multi-task, and work independently

Professional dress and appearance required

Completion of M-100: The Essentials of Community Association Management

Professional accreditation of the following manager certification required:

CMCA®—Certified Manager of Community Associations®

·  Working towards the following manager certifications or designations:

PCAM®—Professional Community Association Manager®

LSM®—Large-Scale Manager®

Professional certification/licenses based on geographical location of position

Additional Information

All your information will be kept confidential according to EEO guidelines.