Program Manager - Customer Implementations

  • Cuyahoga Falls, OH
  • Full-time

Company Description

Associated Materials is the parent company for leading
building product brands such as Alside, Gentek, Revere, Alpine and
Preservation.  With a legacy of over 65 years in business, we create,
develop, manufacture, extrude and distribute beautiful siding, windows and more
throughout our network of North American company-owned distributors.  If
you’re searching for a rewarding career, consider AMI.

Job Description

The successful candidate will ensure effective customer implementations of AMI’s electronic ordering systems. This position is an integral part of the customer implementation cycle and of the overall technical solution we provide to our customers. Key performance indicators will be return on the firm’ investment through campaign analysis, management reporting, end user training, customer support and other activities that lead to increased user adoption and ongoing data integrity.

Key responsibilities:

  • Develop and refine end user training materials and work with trainer to continuously improve the training      experience and end user adoption
  • Increase user adoption through effective consulting with national and field groups on best practices
  • Drive user adoption through effective communications and training programs/tools
  • Monitor and respond to trends in user and data integrity issues and suggest improvements
  • Understand the complex requirements of the business and translate those into the system configuration
  • Evaluate system enhancements to better meet needs of the business
  • Work collaboratively with internal and external IT and vendors to report and troubleshoot customer and system issues preventing the product from performing

Qualifications

Seeking candidates with these qualifications:

 

  • Strong technical skills, including application (CRM) management or support
  • Proven ability to strategize, build and rollout implementation and communication plans
  • Advanced skills in the use of Microsoft Office programs, including Outlook, Word, PowerPoint, Excel
  • Excellent organizational, verbal, written, presentation, and collaboration skills along with excellent      computer and project management skills
  • Bachelor’s degree, preferably in business or information systems
  • Strong understanding of data reporting tools, data security and protection and enterprise architecture
  • 3 or more years experience managing staff resources; professional      services firm experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.