Customer Service Representative - Windows

  • Cuyahoga Falls, OH
  • Full-time

Company Description

Associated Materials is the parent company for leading building product brands such as Alside, Gentek, Revere, Alpine and Preservation.  With a legacy of over 65 years in business, we create, develop, manufacture, extrude and distribute beautiful siding, windows and more throughout our network of North American company-owned distributors.  If you’re searching for a rewarding career, consider AMI!

Job Description

OBJECTIVES:

  • Maintain a 3% or less abandoned call rate.
  • Answer/manage a specified number of customer service calls on a daily basis.
  • Prepare customer correspondence and fulfill/respond to customers on a timely basis to ensure customer satisfaction.


DAY-TO-DAY RESPONSIBILITIES:

  • Responsible for managing a high volume of customer calls from builders and contractors.
  • Assist customers with a variety of different issues, from shipping, product knowledge & technical information.
  • Assist customers with questions on Windows Express.
  • Logging daily activities into Sales Force program.
  • Liaison between sales and manufacturing to create a positive customer experience.
  • Maintain Hold Order Report for assigned key accounts.

Qualifications

  • Previous customer service experience required.
  • Must be hardworking and energetic with the ability to handle a large volume of calls.
  • Deadline & detail oriented.
  • Strong communication and follow through skills.
  • A good working knowledge of AS400 and Sales Force is a plus.
  • Knowledge of AMI window products, East and West Coast, is a plus. 

Additional Information

All your information will be kept confidential according to EEO guidelines.