Avaya CMS Reporting Analyst

  • Mountain View, CA
  • Full-time

Company Description

Leading Corporation: (W)

Job Description

• Provide consultation to business users on call metrics,

• troubleshooting data issues,

• Avaya CMS application configuration and support,

• Documentation, SQL Query,

• Avaya Communication Manager,

• Good Communication skills

• CMS implementation and administration

• Database Management (such as MSSQL).

• Understanding the current platform and database management system used.

• Developing and designing the front-end.


o 4 years of call center customer care experience, preferably in a technical environment.

o Excellent oral, written and interpersonal communication skills.

o Exceptional listening and analytical skills.

o Intermediate to advanced level of knowledge with Internet technology; familiarity with cable modem technology desired.

o Strong knowledge of customer care processes and techniques.

o Demonstrated ability to work well in a team environment.

o Dedication to providing exceptional customer service.


o Bachelor's degree



Number to reach me ( Syed ): 703-738-6662 Ext:138
Please forward resume to ayaz(at)axiustek.com keep subject line as job title and location
Job status: Full Time
Compensation: Base + Benefits + Relocation assistance 

Additional Information

Only those who have work authorization in United States can apply
Reporting Manager: (A)
Concerned Recruiter:(AB)