Client Services Manager  - Health Care / Home Health

We’re BAYADA Home Health Care—a leading home health care company—and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. In this dynamic environment, you will have the chance to apply your entrepreneurial and relationship-building skills and lead a caring, professional team that is instrumental in providing the highest quality care to our clients.

Demonstrate and communicate the beliefs and values of BAYADA Home Care and The BAYADA Way.

In collaboration with the clinical manager, act as internal case manager and advocate for clients.

(a) Participate in Person Centered Planning processes. 

(b) Collaborate with the client, family, case managers, Habilitation Techs and other members of the multi-disciplinary teams to implement and evaluate client care needs and individual goals identified in the Person Centered/Individual Support Plan. 

(c) Make regular client visits, as per policy, to evaluate client progress and to monitor that client services are implemented according to the Person Centered/Individual Support Plan and the service definitions. 

(d) Evaluate the progress of goals identified in the Person Centered/Individual support plan. 

(e) Maintain ongoing communication with case managers/care coordinators. 

(f) Provide complete, accurate, and timely documentation in the client chart, home chart and computer system.

Provide oversight to field staff: 

(b) Participate in the hiring of field staff and interview process, as applicable. 

(c) Participate in new hire orientations. 

(e) Participate in client specific orientations as directed by the Clinical Manager. 

(f) Provide feedback to employees including recognition, counseling and termination of employment. (g) Provide input to the client services manager and clinical manager for completing field staff performance evaluations. 

(h)Function as a liaison between field and office staff.

Support the team (office and company): 

(a) Provide guidance to office colleagues to promote understanding of and response to the needs of clients with intellectual/developmental disabilities and related conditions. 

(b) Represent BAYADA in community and marketing activities. 

(c) Participate in Performance Improvement activities. 

(d) Participate in office and company meetings, events and functions.

Assist in the development, management and implementation of Habilitation services and contracts by maintaining positive relationships with area referral or funding sources.

Perform related duties, or as required or requested by supervisor

Exemplifies characteristics of The BAYADA Way: Compassion, Excellence, and Reliability.

Bachelors Degree Required

Demonstrates record of strong interpersonal skills.

Prior supervisory experience.

Demonstrated record of goal achievement.

Demonstrated record of successfully taking on more responsibility with positive results and ambition to grow past current position.

Demonstrated record of strong interpersonal skills

Competence in basic PC skills required to perform job functions.

Ability to read, write and effectively communicate in English.

BAYADA Offers:

•  Comprehensive salary
• Medical / Dental / Prescription / Vision
• Paid time off
• Tuition reimbursement
• 401k with company match

With more than 280 offices nationwide, the people of BAYADA grow together. From comprehensive in-house orientation and training to ongoing mentoring and precepting, you’ll feel the difference higher standards make. To learn more about this opportunity and to apply online, click "apply for this position online" below, or visit us at jobs.BAYADA.com.

BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status. 

 All your information will be kept confidential according to EEO guidelines.