Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

• Provide on-site inspection and validation of equipment status
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support to customers at their location
• Provide on-site training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management and marketing/sales
•  Develop Service technical documentation
•  Develop and manage service technicians
• Create and maintain service information in the company enterprise database
• Timely and professionally handle field service calls and issues arising from the field service visits
• Timely complete and submit all required paperwork
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Conduct regular meetings with customers to help improve customer relations and retention.
• Prepare yearly customer visit plan.
• Visit all the customers' minimum twice a year.
• Perform yearly Sorter inspection for all the customers.
• Provide assistance on preparation of sales quotations and tenders time to time
• Develop macros in excel for automatic sales calculation and cost dispersion.
• Perform minor upgrade projects in South East Asia Region
• Misc. duties commensurate with the capabilities of a Field Service Engineer
• Understands the Beumer Group corporate process and follow the same
• Any other assignments as allocated by the reporting supervisor / management.
• Able to travel to South East Asia region

• Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher level education is preferred.
• Experience in service and maintenance of Baggage or material handling equipment's
• Working knowledge of MS Office, advanced Excel and excellent skill in Visual Basic.
• Working knowledge and ability to test and troubleshoot electrical circuits

• Technical writing skills

• Excellent communication and leadership skills

• Ability to plan, multi-task and manage time effectively & independently with minimal supervision
• Strong report writing and record keeping ability
• Good computer and database skills
• Work under high pressure with minimal supervision and guidance
• Result Oriented
• Able to accept responsibilities based on delegation, and participation.
• Creativity and analytical skills
• Ability to communicate technical knowledge in a clear and understandable manner
• Qualifications and experience in information technology, network or PLC will be an added advantage

Contact: 

Tel.: +65 6242 9147