Customer Service Rep

  • San Francisco, CA
  • Part-time

Company Description

BabyList (http://babyli.st) helps expectant parents discover and share everything they need for their new baby. The baby industry is massive and ripe for disruption. We’re already making money, our users absolutely love us, and we’re just getting started.

 

Job Description

This role is a work-from-home, remote position.


Our Customer Service Representative (CSR) supports our business by driving a high quality experience for our users and their gift-givers. We love our users. We treat them like rock stars. Great customer service is center-line to our business. Our customer services ranges from answering questions about our service and website to helping older gift-givers place their first online order. We are quick to get on the phone with our users.


This role is hourly and will begin as a part-time opportunity (likely 15-20 hours a week) with the opportunity to grow based on performance and business needs. The hours need to be spread out over 3 times a day/5 days a week (for example 9-10am, 1-2pm, 4-5pm) so will fit well for someone who is doing other freelancing. This will let us respond to customer requests quickly.

Qualifications

Basic Qualifications

 

  • High School or equivalent education

  • Genuine people-person

  • High energy and positive in nature

  • Outstanding communication and listening skills

  • Knowledge of basic computer operations

  • Reliable with exceptional attention to detail

  • Excellent problem solving skills including creative and logical thinking

  • Multi tasking and comfort with ambiguity a must

 

Preferred Qualifications

  • College degree

  • Previous experience in customer service

  • Knowledge of help desk software

Additional Information

All your information will be kept confidential according to EEO guidelines.