Jr. Social Media Analyst - Manila, PH

  • Manila, Philippines
  • Full-time

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • Internet Retailer: Top 500 Retail Websites (2011, 2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success.

Job Description

Balsam International is looking for a Jr. Social Media Analyst (SMA) who will be responsible for contributing towards the social media efforts across multiple e-Commerce brands. He/She must be a hard-working and trustworthy individual with a high level of accuracy, keen attention to detail, high standard of organization, good time management skills, and proactive communication.

What you'll be doing:

  • Monitoring and Engagement
    • Generating creative and highly shareable digital content for different brand voices across various platforms such as Facebook, Twitter, Pinterest, Google+ and Instagram.
    • Creating social media plans and calendars, editing posts from colleagues to ensure consistent direction and optimization of content for social media.
    • Curating brand-appropriate topics, trends, news and blog articles to be shared internally or to our social media communities.
    • Collaborating across teams to plan and execute organic and paid social media marketing campaigns to grow social following, increase management on social platforms and drive revenue to website.
    • Responding to positive feedback and any questions that may be posted on our social media profiles using the brand voice.
    • Working with the reputation management and customer service teams to help resolve any customer issues when needed.
  • Campaigns
    • Helping to brainstorm, create, execute and monitor social media campaigns and paid social media initiatives.
  • Analysis and Reporting
    • Collecting and analysing data from social media paid platforms and Google Analytics.

What you bring to the table:

  • Minimum 1 year in daily management of social media pages.
  • Excellent writing skills and experience with social media-friendly headlines and web content writing.
  • Familiarity with social media platforms, their use in a business setting and an understanding of content strategy.
  • Understands SEO or willingness to learn.
  • Ability to understand different brands (10+), learn best practices, etiquette, and “language” of different social media channels.
  • Skilled and/or ability to learn different software platforms and CRM systems – HootSuite, Volusion, Salesforce, etc.
  • Proficient in Photoshop or online photo editing tools.
  • Customer service oriented.
  • Initiative and creative thinker.
  • Good organization skills and has keen attention to detail.
  • Trustworthiness and respect for confidential information.
  • Willingness to work outside of business hours, and adopt a flexible work schedule.
  • Needs to have fast, reliable internet connection.

STATUS: Full-Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Social Media Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 2 MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.