Operations Manager - Boise, ID

  • Boise, ID
  • Full-time

Job Description

As Operations Manager, you will provide end to end justification, oversight and management of operations requirements, processes and execution for entrepreneurial opportunities and priorities. You will be the primary Operations contact and, in some cases, the primary manager in charge of a
particular project or channel. Sample projects include: improvement/additional integration with channel partners such as Amazon, FBA, Wayfair, Jet, eBay, Houz, etc.; exploration of wholesale distribution in specific regions; in-home setup; tree rental programs; advanced technology/integration with shopping
carts (Warehouse Manager/other).

What you’ll do:

  • Ownership of Channel Marketplace Operations

    • Full cross-functional integration with other stakeholders, including marketing, ecommerce and finance

    • Optimizing distribution network, including managing process improvement, to meet all required timelines

    • Creating customer service processes to effectively service customer requests while controlling costs

    • Ensuring full knowledge of requirements and restrictions for each channel to include delivery, customer service and financial details

    • Managing all internal software integrations with in-house platforms (warehouse manager, customer service applications such as Bronto, Salesforce, etc.)

  • Ownership of entrepreneurial opportunities

    • Serve as the point person in Operations for potential new ventures

    • Work with cross functional teams to evaluate capability and cost analysis

  • Optimizing In-House Return to Prime Capabilities

    • Improve existing RTP processes to ensure maximum cost recovery

    • Develop and implement next steps in RTP roadmap

    • Work with selected warehouse teams to standardize processes, improve efficiency and
      eliminate errors in RTP processes

    • Implement improved processes and cost savings across all geographies, including
      international warehouses

  • Development of expertise in current Operations processes

    • Develop in-depth knowledge of all current operations procedures and processes, showing willingness to engage at any level to creatively solve issues as they arise

    • Provide ongoing support to Operations team as required

What you bring to the table:

  • Bachelor's degree, or equivalent. MBA preferred

  • Strong written and verbal communication skills

  • 4 - 6 years of operations or relevant experience and supervising workers

  • Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks

  • Inquisitive, analytical and a problem solver

  • Strong attention to detail

  • Experience working in a warehouse or in the retail industry, a plus

  • Proven analytical skills

  • Effective in delegating responsibilities to others

  • Developing collaborative relationships with vendors and other partners

  • Self-starter with a can-do attitude

About Balsam Brands: Founded in 2006, privately-held Balsam Brands designs and sells home décor and consumer products directly to customers. Our flagship brand is Balsam Hill, the world’s leading retailer of artificial Christmas trees and related holiday décor products. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy environment.

Balsam Brands is honored to be the recipient of multiple awards:

  • Forbes: America’s Best Small Companies (2016)

  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)

  • Internet Retailer: Top 500 Retail Websites (2011, 2012, 2013, 2014, 2015)

  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)

  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company's outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Location:  Boise, ID 
Notes:  This is a full-time position with benefits.
Contact: Please submit cover letter and resumé. Please include in your cover letter your favorite cartoon character.

At Balsam Brands, we are dedicated to diversity in our dynamic and growing workforce and are proud to be an equal opportunity employer. We consider qualified applicants without regard to race, ethnicity, religion, age, disability, protected veteran status, marital status, citizenship, gender expression or identity, sexual orientation, or any other legally protected status.

Additional Information

All your information will be kept confidential according to EEO guidelines.