Jr. Reputation Management Analyst - Manila, PH

  • Manila, Philippines
  • Full-time

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • Internet Retailer: Top 500 Retail Websites (2011, 2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success.

Job Description

Balsam International is looking for a Jr. Reputation Management Analyst (RMA) who will be responsible for contributing towards reputation management efforts across multiple e-Commerce brands. He/She must be a hardworking and trustworthy individual with a high level of accuracy, keen attention to detail, high standard of organization, great time management skills, and proactive communication. He/She will work closely with Customer Service, Social Media and other Marketing Teams to integrate reputation management into all marketing/PR processes. He/She will directly report to the Reputation Management Supervisor.

What you'll be doing:

  • Reputation Management:
    • Monitors online reviews outside of brand, including the Better Business Bureau, Yelp, Google Seller Ratings and others. 
    • Creates and prepares development of search results analyses and impacts.
    • Monitors competitors publishing fake reviews. 
  • Monitoring and Engagement:
    • Includes but not limited to (replies, reactions, mentions, feedback from users) across various social networks and websites. 
    • Looks for fresh news, updates and other materials to post (e.g. Sporting events and other opportunities to promote our brands).
    • Monitoring alerts for keywords around products, brands and competitors.
    • Responds to feedback and any questions that may be posted on our social media profiles and review sites using the brand voice. 
    • Working with Public Relations (PR), Social Media and Customer Service Teams to help resolve any customer issues when needed. 
  • Analytics and Assessment:
    • Improves and keeps a high brand reputation rating.
    • Improves and keeps a high brand reputation in search results.
    • Increases positive involvement and responses in social networks.

What you bring to the table:

  • A Bachelor’s Degree in any field preferably Marketing, Communications or related field.
  • Has at least one (1) year of work experience in the field of Public Relations (PR), Digital Marketing, Client Relationship and Customer Service are required.
  • Expert in Marketing, Reputation Management, Social Media and can keep abreast of the latest news and trends.
  • Highly knowledgeable with Social Media platforms (Facebook, Twitter, YouTube and others) and content strategy.
  • Understands SEO or willingness to learn.
  • Must have very high quality American English writing skills.
  • Strong computer literacy and ability to learn different software platforms and CRM systems – Conversocial, Volusion, etc.
  • Has high initiative, creative thinker, good organizational skills, and keen attention to details.
  • Customer service oriented.
  • Trustworthiness and respect for confidential information.
  • Experience in advertising/public relations agencies and/or marketing multiple brands is highly preferred.
  • Comfortable in working through a task via electronic means (email, chat and task management applications)
  • Needs to have fast, reliable internet connection with a minimum connection speed of 2MBPs actual not scubsribed.
  • Must live within Metro Manila.

Status: Full-time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Reputation Management Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 2 MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.