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Customer Services Represenative

Las Vegas, NV

Company Description

Beverly Hills Rent-A-Car was established in 1992 with its flagship location at the corner of Santa Monica and Wilshire Boulevards in Beverly Hills. Since then the company has developed a well-established, international reputation for quality and service, and now caters to a vast clientele of world-renowned celebrities, executives, royal families and the entertainment industry.

The company’s fleet of over 300 luxury and exotic cars—including Ferrari, Lamborghini, Bentley, Maybach, Rolls Royce, Mercedes Benz, BMW, LandRover, Cadillac and more—has enabled its clients to travel in Beverly Hills style, no matter who they are or what their destination.

Our vehicles are suited for the successful individual who wants the same high-end vehicle that he or she drives at home or to attend a special business meeting or event—such as an executive conference, movie premiere, wedding, anniversary, dinner party or other special celebration.  Our fully-equipped vehicles are guaranteed to make your travels a luxurious and enjoyable experience of your visit to Southern California or Las Vegas.

Over the years the company has expanded to locations in Hollywood, Los Angeles International Airport (LAX), Newport Beach and Las Vegas.  With its unparalleled service—including vehicle delivery and pick up, airport meet and greet services, drivers, security, and more—Beverly Hills Rent-A-Car has become the first name in the exotic and luxury driving experience in Southern California and Las Vegas.

Job Description

Interviews customers and records interview information into computer for customer service by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

 

  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

 

  • Solicits sale of new or additional services.

 

  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

 

  • Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Additional Information

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Math Ability:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills:

Word processing, Spreadsheets, Internet software, E-mail, Order processing, Contact Management.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job the employee  is regularly required to sit and talk or hear. The employee  is frequently required to walk. The employee  is occasionally required to stand and reach with hands and arms. The employee is occasionally required to lift up to 10 pounds.