SAP Systems Analyst (Service Management)
- Long Beach, CA
This is our direct-client opening for an SAP Systems Analyst (Service Management) located in Long Beach, CA. The salary range is DOE. There is no relocation assistance offered for this position but the client is able to transfer H1-B visas.
Gathering, organizing and documenting business user requirements
Designing, building, testing, deploying and supporting SAP and non-SAP systems and solutions according to specifications and schedules while meeting quality requirements.
Maintaining an in-depth understanding of all our business processes and requirements as it relates to configuring SAP ECC 6.0 and its integration with rest of the SAP components
Resolving day-to-day user system support issues related to system functionality, performance, efficiency, and availability of production systems within area of responsibility.
Participating in the research and evaluation of appropriate software products being considered for acquisition
Define and/or contribute in the definition of detailed project plans, schedules with task level details to obtain approval and track progress against the same
Help perform and/or participate in application functional design, review and audits
Day-to-day maintenance of production application systems
Developing functional documentation of IS and business needs
Participating in Disaster Recovery testing to help ensure business continuance
At the request of management and team leads, provide coaching and review work performed by other staff members
Have good interpersonal, listening, verbal and written communication skills
Enjoy working within a team while possessing a strong independent work ethic
Industry background and understanding of Customer Service, Warranty and Repair business processes
Have a minimum of 5 years of hands-on experience in implementing and supporting SAP
Completion of a Bachelor's degree (B.S. or B.A) or equivalent experience
Have experience in configuring SAP Service Management (SM) modules and its integration with rest of the SAP components such as Finance (FI), Controlling (CO), Logistics (SD/MM/PP), Supply Chain (SCM), trade compliance (GTS) and Reporting/Analytics (BI)
Have demonstrated experienced as a key contributor to multiple end-to-end SAP implementation projects
Have worked on projects using Accelerated SAP methodology for implementations
Prior work experience in Latin America and/or additional language skills such as Spanish or Portuguese will be advantageous
Please complete the following skills-matrix and send back with your updated resume
Total Experience as a Systems / Business Analyst:
Total Experience implementing/supporting SAP ECC:
Total Experience with the SAP CS (Customer Service) Module:
Total Experience with the SAP SM (Service Management) Module:
What other SAP modules do you have experience with?
How many end-to-end implementations have you been a part of?
Do you have any experience with Latin America SAP implementations? (not required, just a plus!)
Expected Full-Time Salary:
Day Phone #:
Evening Phone #:
Cell Phone #:
Work Status (US Citizen / Green Card / etc.):