SAP Systems Analyst (Service Management)

  • Long Beach, CA
  • Full-time

Job Description

This is our direct-client opening for an SAP Systems Analyst (Service Management) located in Long Beach, CA. The salary range is DOE. There is no relocation assistance offered for this position but the client is able to transfer H1-B visas.  




Gathering, organizing and documenting business user requirements

Designing, building, testing, deploying and supporting SAP and non-SAP systems and solutions according to specifications and schedules while meeting quality requirements.

Maintaining an in-depth understanding of all our business processes and requirements as it relates to configuring SAP ECC 6.0 and its integration with rest of the SAP components

Resolving day-to-day user system support issues related to system functionality, performance, efficiency, and availability of production systems within area of responsibility.

Participating in the research and evaluation of appropriate software products being considered for acquisition

Define and/or contribute in the definition of detailed project plans, schedules with task level details to obtain approval and track progress against the same

Help perform and/or participate in application functional design, review and audits

Day-to-day maintenance of production application systems

Developing functional documentation of IS and business needs

Participating in Disaster Recovery testing to help ensure business continuance

At the request of management and team leads, provide coaching and review work performed by other staff members



Have good interpersonal, listening, verbal and written communication skills

Enjoy working within a team while possessing a strong independent work ethic

Industry background and understanding of Customer Service, Warranty and Repair business processes

Have a minimum of 5 years of hands-on experience in implementing and supporting SAP

Completion of a Bachelor's degree (B.S. or B.A)  or equivalent experience

Have experience in configuring SAP Service Management (SM) modules and its integration with rest of the SAP components such as Finance (FI), Controlling (CO), Logistics (SD/MM/PP), Supply Chain (SCM), trade compliance (GTS) and Reporting/Analytics (BI)

Have demonstrated experienced as a key contributor to multiple end-to-end SAP implementation projects

Have worked on projects using Accelerated SAP methodology for implementations

Prior work experience in Latin America and/or additional language skills such as Spanish or Portuguese will be advantageous

Please complete the following skills-matrix and send back with your updated resume


Full Name:

Total Experience as a Systems / Business Analyst:

Total Experience implementing/supporting SAP ECC:

Total Experience with the SAP CS (Customer Service) Module:

Total Experience with the SAP SM (Service Management) Module:

What other SAP modules do you have experience with?

How many end-to-end implementations have you been a part of?

Do you have any experience with Latin America SAP implementations? (not required, just a plus!)

Current Salary:

Expected Full-Time Salary:

Day Phone #:

Evening Phone #:

Cell Phone #:


Current City/State:

Work Status (US Citizen / Green Card / etc.):


Additional Information