BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Member Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Member Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

For more information about us, please visit www.blablacar.com/dreamjobs

What you will directly contribute to

• Leading and motivating a growing customer service team (Member Relations Team) based in Warsaw with the aim of achieving a standard of excellence in handling all of member related topics
  
• Training your staff to ensure a consistently high level of service quality and to create excitement with every BlaBlaCar member
  
• Being responsible for the staffing plan, hiring, working schedule and vacations requests
  
• Optimizing existing procedures and developing new ones
  
• Creating and analyzing quarterly reports and statistics, drawing conclusions, and taking all necessary actions
  
• Reporting into the Associate Manager based in our Paris headquarters
  
• Collaborating with the Russia and Ukraine Coordinators in HQ
  

What you will need to be successful

• Fluency in written and spoken Ukrainian, Russian, and English. Good level of spoken Polish is an asset.
• University degree in communication / social sciences / business / economics or similar
• 2-3 years of experience in managing a team of at least 5 employees in customer service
• Natural leadership qualities and ability to create excitement in peers and subordinates
• Competent in presenting and communicating in front of others
• Strong analytical and communication skills
• Previous experiences in handling clients based in Ukraine, Russia and Poland is a plus

A few practical details about the role

• Start: As soon as you're ready!
• Location: Warsaw
• Contract: Long-term contract, 40 working hours per week
• Compensation: Competitive package based on experience

What we offer all of our employees

• A start-up spirit that fosters agility, teamwork and impact
• Challenging career opportunities in a high-growth and fast-paced environment
• An inspiring working environment including state-of-the-art office spaces
• Free carpooling to experience our value “Think it. Build it. Use it.”
• Annual BlaBlaBreak which takes us all for an unforgettable weekend
• Weekly BlaBlaTalks when we learn from each other
• BlaBlaSwap which allows you to work one week per year from one of our 10+ offices around the globe
• And many more to check out on BlaBlaCar.com/dreamjobs

What is next

If you are ready to join our exciting journey, please apply below with your resume and cover letter in English (PDF format), and answer to our questions in English. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.