Part-Time Member Relations Agent (Spanish)
- Part-time
Company Description
BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Member Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Member Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.
For more information about us, please visit www.blablacar.com/dreamjobs
Job Description
- Moderating member profiles and their content (vehicle pictures, trips, etc.)
- Answering to member messages in a timely manner
- Providing users with guidance and support through various channels (tickets, tchat & phone) at high quality level (we offer a 100% response service)
- Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the Spanish community
- Gathering members' feedback and communicating it to the Tech Team
- Reporting into the Associate Manager
- Improving the overall member experience
For this position, you will be working mostly in the office and some hours remotely from home.
Qualifications
What you will need to be successful:
- Excellent proficiency in written and spoken English and Spanish
- Spoken French would also be a plus
- Experience in customer service of course a plus
- Proven ability to prioritise busy workloads
- Sincere willingness to fairly balance our business and members' needs
- Strong ability to work on his own while being dynamic and hardworking
- Strong knowledge of the internet ecosystem
- A prior experience using the service as a driver and/or a passenger would be a plus
- Be humble, structured, organised, motivated by innovation and a relentless doer
- Enjoy working as a team-player and learning from others
Additional Information
A few practical details about the role
- Start: As soon as you are ready!
- Location: Paris HQ + homeworking
- Contract: about 25-30 hours/week (evenings and weekends). 6 month contract (CDD) renewable
- Compensation: 10,36€ gross/hour
- A start-up spirit that fosters agility, teamwork and impact
- Challenging career opportunities in a high-growth and fast-paced environment
- An inspiring working environment including state-of-the-art office spaces
- Free carpooling to experience our value “Think it. Build it. Use it.”
- Annual BlaBlaBreak which takes us all for an unforgettable weekend
- Weekly BlaBlaTalks when we learn from each others
- And many more to check out on BlaBlaCar.com/dreamjobs