Part-Time Community Relations Agent (Spanish)
- Part-time
Company Description
BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.
For more information about us, please visit www.blablacar.com/dreamjobs
Job Description
What you will directly contribute to:
- Moderating member exchanges and content such as profile and vehicle pictures, trips, etc.
- Responding to our users’ questions and requests (we offer a 100% response service)
- Processing complaints and claims in a timely manner
- Communicating feedback and bugs to the Tech Team
- Reporting into the Associate Manager
- Improving the overall member experience
For this position, you will be working both in the office and remotely from home.
Qualifications
What you will need to be successful:
- Excellent proficiency in written and spoken English and Spanish
- Fluency in French is an asset
- Experience in customer service of course a plus
- Proven ability to prioritise busy workloads
- Sincere willingness to fairly balance our business and members' needs
- Strong ability to work on his own while being dynamic and hardworking
- Strong knowledge of the internet ecosystem
- A prior experience using the service as a driver, a passenger or both, would be a plus
- Be humble, structured, organised, motivated by innovation and a relentless doer
- Enjoy working as a team-player and learning from others
Additional Information
A few practical details about the role
- Start: As soon as you are ready!
- Location: Paris HQ + homeworking
- Contract: about 25-30 hours/week (evenings and weekends). 6 month contract (CDD) renewable
- Compensation: 11€ gross hourly
- A start-up spirit that fosters agility, teamwork and impact
- Free carpooling to experience our value “Think it. Build it. Use it.”
- Weekly BlaBlaTalks when we learn from each others
- And many more to check out on BlaBlaCar.com/dreamjobs